Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
Sreeja's profile

5 Messages

Tuesday, September 26th, 2023 2:54 PM

Regarding phone claim

My account holder claimed my phone without intimating me..and my sim has been locked what should i do know..

Accepted Solution

Official Solution

Community Support

 • 

232.8K Messages

9 months ago

Hey there! We understand your concern, so let's get you the information you need. 

 

To answer your question, the account holder can make any changes on the account without needing authorization from other users on the account. 

Your account can be restored, provided the authorized account holder gets in touch with us directly and authorizes the changes. 

 

Do reach out to us if you have any concerns or questions for us in the future, and thank you for visiting AT&T Community Forums!

MikeN, AT&T Community Specialist.

 

Accepted Solution

Official Solution

ACE - Master

 • 

10.9K Messages

9 months ago

What exactly are you asking?  The phones and everything associated with the account are their responsibility.  They can cancel your line if they want.  If they want to get a new phone with a new SIM for your line, they can do that, and when they activate the new SIM with your number, your phone stops working because it’s SIM is deactivated and can’t be reactivated.

The issue is between you and the account holder, and they are the one you’ll have to take actions against.  AT&T can’t and won’t help you since you aren’t the account holder.

ACE - Sage

 • 

118.2K Messages

9 months ago

What do you mean by they "claimed your phone" ? Do you mean they made an insurance or a warranty claim?  

The account holder owns everything, the phone numbers and the phones.

Are you supposed to pay your portion of the bill and you didn't?  and they suspended your service until you do? 

Then you need to sort it out with them. 

5 Messages

9 months ago

They got new phone with same number and my newtork has suspended.

Former Employee

 • 

2.7K Messages

9 months ago

If the account is in someone else’s name they can do whatever they want with it. 

5 Messages

9 months ago

what is the next step in that..

Former Employee

 • 

2.7K Messages

9 months ago

The next step in what? If the account is not in your name then there is no next step. 

5 Messages

9 months ago

He claimed the phone without my permission, so can I raise a complaint regarding that.

ACE - Expert

 • 

27.9K Messages

9 months ago

He is the account holder.  He doesn’t have to get your permission to make changes on his account.

5 Messages

9 months ago

If he wants to activate the phone which was didnt claimed the previous phone, how many days will it take.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.