Reduced Rate Suspension
Hi, I requested for reduced rate suspension in August this year and I was told that I would be billed a monthly recurring charge of $10.00. However, my last two bills (Sep & Oct) show that I was charged full amount. I am currently abroad and I wasn't sure if I could use Wi-Fi calling to contact customer service while it was uncertain that my service was successfully suspended.
I would like to solve this issue as soon as possible. Thank you.