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New Member

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3 Messages

Tue, Apr 14, 2020 12:48 AM

Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone because that is not what was required of the promotion. I need this to be fixed ASAP

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Official Solution

ACE - Sage

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102.2K Messages

3 years ago

To get the activation fee waived you had to make your purchase online.

The promotion required a newer unlimited data plan ( the Legacy unlimited did not qualify). Add a new line to AT&T, either brand new or brought in from a competing carrier, and purchase the new iPhone XR on that line

Bill credits on the phone start after 3 months with back credits to catch up. So did you purchase the phone late January beginning of February? Any later than that and your credits would not have started yet

New Member

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3 Messages

I did all the above, had a new unlmited plan added, why is there an activation fee on my line? Am i paying more than Im supposed to in those first 3 months? The phone was purchased 2 days ago

ACE - Sage

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102.2K Messages

You can ask about activation fee. But your credits won’t start for 3 months, as written in the promotion online.

(Which does say you pay the $30 fee)

Read the legal section details:

Iphone $5 promotion

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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New Member

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7 Messages

2 years ago

Hi lizdance40, I am facing a very similar issue and have not had any success to get the credits. I have upgraded to unlimited, added a phone and purchased an iPhone XR, as instructed by the sales rep. And I am now in this saga after 10months to get the credits due to me, I had an agent do all the investigation and open an internal case to advocate attesting to my experience and credit due only to have the same answer back from the backend team. Would you be able to assist?

 

 

ACE - Sage

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102.2K Messages

2 years ago

File a BBB complaint online.  The complaint will be forwarded to AT&T upper management who will call you directly.

New Member

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7 Messages

2 years ago

Thank you. Filed.

New Member

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1 Message

10 months ago

I have had the same problem. 
I am new to att, I got a plan with 7 lines and wee got 6 phones for this plan, a guy stopped at our door, promised big on the plan and the phone training promotions. It took a long time to order all the lines, and after that, the guy is not responding to my calls, texts, emails, .....
Now I am left with a really huge bill for the plan and phone, and none of the promotions have been applied. I am considering either switching back to my previous career, or if possible establishing a brand new plan which would be much much cheeper. 

I have contacted the compliant department by phone and chat, they say that "unfortunately we cannot help you with that ....", I submitted a request for resolving this problem last week, and they said that they are going to call me, but they have not. 

Is there any other solution other than switching back to my previous friendly career?

Thanks. 

ACE - Sage

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102.2K Messages

10 months ago

@shafieialavim

This is a two-year-old post.

Did you read read the portion of the agreement where it said that the credits on your free phones don't start for 3 months?

Go to att.com. Look up each phone that you purchased. Select see offer details. And then read the entire offer.   (which you could and shoukd have done before buying)

Sample...

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