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vdelunac17's profile

New Member

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3 Messages

Wed, Aug 17, 2022 6:46 AM

Problems with the service and facturacion

Both of my iphones 12 pro max and 13 pro max doesnt have any service at all,and the last bill was very expensive to pay for something that same att made that mistake,they coudnt do anything about it on the store and costumer service either.

ACE - Sage

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100.2K Messages

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This is a customer populated forum. We don't know what you're looking at or what you're paying. If you did not pay, that would be why you don't have service because AT&T has the right to shut off service until you bring your bill to a $0 balance.

sandblaster

ACE - Expert

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59.8K Messages

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What is facturacion? Your post doesn’t make any sense to me. Did service ever work? Has your service been suspended?

MicCheck

ACE - Expert

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12K Messages

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@sandblaster facturacion is Spanish for billing.

sandblaster

ACE - Expert

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59.8K Messages

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@MicCheck Thanks. I presume that means English is not the OP’s primary language and would explain my confusion.

New Member

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3 Messages

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Two days after talking with fraud department now i have service we haven't paid because the bill is 14,587 dollars,they changed a plan in one on the lines and we made a call from monterrey to the united states and thats why the bill is like that,but we didnt change the plan which is the unlimited calls,data,sms.and ofc im sorry for the grammar mistake,it is in spanish.

ACE - Sage

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100.2K Messages

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we made a call from monterrey to the united states

 And how long have you been outside the USA without a roaming plan on each line?

that,but we didnt change the plan which is the unlimited calls,data,sms.and ofc

Yeah,  in the USA,  Mexico and Canada.   Which Monterey are you in?  SPAIN?   

In order to use your phones in Spain you needed to add a roaming plan on each line that would cover your usage in another country for $10 per day on the first line,  $5 on additional lines.  

Did you receive a text when you arrived in Spain asking if you wanted to add a roaming plan? Did you say yes or no?

New Member

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3 Messages

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monterrey is in mexico 

Gary L

ACE - Expert

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16.1K Messages

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@vdelunac17 Which plan do you have?

ACE - Sage

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100.2K Messages

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@vdelunac17

There are more than 22 cities in the world called Monterey and 34 named Monterrey.   Stretching from Wisconsin USA to Australia.   

  It's like saying you're on Main street but not saying what town you're in because every town has a Main Street.   

    

We need to know what plan you are on. If your plan did not include roaming or long distance calls that would be the problem. But all of the current plans do include calling in and between Mexico and the USA.

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