Plan Change/Bill messed up?
Hello, I switched about a week ago to the Unlimited Extra plan from the older Unlimited Plus Multi-Line in a attempt to reduce my monthly bill. The site said my bill would be reduced by $40 per month for the 4 lines we have with our family. Just got the new bill and it is about $45 more than my previous bill. I looked through it line by line and it seems that the plan changed from $115 per month to $85 per month for the group, but each line increased in cost by $25 per line. I;m having a hard time figuring this out, and I called/"chatted" with customer service but cannot get a straight answer.
Also, there is an insurance charge on one of my lines that I have been trying to remove. Not even sure why it's on there, and probably has been for some time. Just noticed it.
Any help would be most appreciated.