Tutor
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5 Messages
Plan change, mobile value share discount lost
Bad programming.
Changed my plan, using the site tools.
Discount for Mobil Value Share Savings was lost for two phones.
I had to spend time with a rep, you your rep had to spend time with me.
ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hi @valentinedwv Thank you for posting!
I'm very sorry for the error on the site, and I apologize for the time spent working on the solution. Sounds like your issue was fixed, right? If you still need any help, please send us a private message by clicking here.
Thank you,
Dmitriy
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valentinedwv
Tutor
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5 Messages
9 years ago
Call worked.
But still disconcerting that I had to call. More of a complaint to get an issue filed on the system 😉
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