Phone payoff to previous carrier

at&t doesnt pay off your phones from another provider you must do that

I’ve read your comment. So you’re saying I was deceived by the persons that were at a table in Targets enrolling new customers to ATT with a promotion for new IPhones? And is there no way to fix this?

We'll be happy to look into the details of this promotion for you @MasterMDK.

Just to clarify, while we don't pay off balances owed to other carriers, we do have a trade-in program wherein you send in your old devices and in turn, receive promotional gift cards. You can then use that to pay your previous carrier. 

Is this what you did? If so, we can look into the status of your trade-in to make sure everything is in order. Please respond with more specific details about the promotion and we'll be happy to proceed from there.

Darais, AT&T Community Specialist

If you switched at Target, yes you were lied to by somebody that works for Target. The people at Target can sign you up for Consumer Cellular, Verizon, T-Mobile and AT&T. They are employed by Target their paychecks come from Target.

AT&T has not had a switch offer in three and a half years at least. The only deal they offer is the trade-in deal. You were always going to have to pay off your T-Mobile bill yourself. 

The workers may have been seasonal college students. I still have the email that was sent to me from that day. I’m certain they were not Target employees. I traded my 4 phones for an upgrade to the 13’s. I had the ported at an actual AT&T store. I was unaware that the bill was not satisfied with T-Mobile until a week ago.

No they were target employees

Whether they were Target employees or a 3rd party hosted by Target is really irrelevant; they weren't AT&T employees either way. 

As Darais said above, if you give specifics about the promo and what happened, there might be alternatives.

But in every case, you will be 100% responsible for paying T-Mobile.

I grateful for the responses. And I did release my my phones to the store associate for its portal. Nothing was mentioned about gift cards to pay off the balances on my phones. Blinded by such a great offer with the ( 2)iPhones 13 Pro Max and the (2) iPhone 13’s as part of my family plan, I should have gathered more detailed information. @ Darias what information would you need from me to look into this or what foot work can I do to assist?

@MasterMDK

It seems you did you switch between Target and an AT&T store, which does not qualify you for any gift cards for switching online.

Att should start taking action on the scammers that lie to target customers.  They look legit working in the store. And they do this around the holidays.  They told me my bill would be less than what I was paying, I'm stuck paying 300 a month instead of the 120 that I could barely manage before. Everyone who takes advantage of the offer from these "authorized reps" or whoever is allowed in, has been misled and is unhappy.  I cannot wait to get out of this deal