Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
D

New Member

 • 

2 Messages

Monday, December 13th, 2021 3:21 AM

Overseas Deployment Suspension

My wireless phone line was suspended in August due to being forward deployed for two years to Japan. While my account is suspended, I have received a new bill every month. Every month I call in and am told that this issue is resolved. Yet every month, I receive a new invoice. I am owed at least a 1-month refund b/c I didn't feel like calling in October. I am tired of wasting my time with false assurances that this issue has been resolved. I have filed an FCC complaint (5188239). Who can fix this issue once and for all?? 

Accepted Solution

Official Solution

Former Employee

 • 

32.9K Messages

3 years ago

https://www.att.com/support/article/wireless/KM1046235/

Former Employee

 • 

32.9K Messages

3 years ago

Suspending your line doesn’t stop billing it reduces it minimally. Military deployment you must cancel the service and they will hold your number until you return then you can restart service with your same number.  

New Member

 • 

2 Messages

3 years ago

That is not what I have been told. Furthermore, I am still invoiced at the full rate.

I have not received a consistent answer. Can you provide a link to any documentation or to someone that can help? 

ACE - Professor

 • 

3.1K Messages

3 years ago

@djhyde11 You were provided a link by @Constructive pertaining to military deployment/suspension. This is the link again.

https://www.att.com/support/article/wireless/KM1046235/

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.