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dlh3591's profile



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Wednesday, August 8th, 2018 1:52 PM

over paid

after submitting a payment my confirmation said submitted 2 payments.  How do I stop one of the payments?

Accepted Solution

Official Solution


Community Support


207.6K Messages

4 years ago


Hello @dlh3591,


We can definitely assist you with canceling this payment. You can Learn how to cancel a pending or duplicate payment here. If your online payment has not yet been processed and is pending and your account status permits, you can delete it:

  1. Sign in to myAT&T for Business account and select Billing and Payments tab.
  2. Select Manage payment activity & options to see if the payment is pending.

If it's pending, there will be a Delete link next to it to cancel the payment. If there is no Delete link, either the payment has already been credited or has special handling. If needed, select Make a Payment to make a new payment. If your payment has already been processed please call us to resolve the issue.


Let us know if you have any further questions or concerns.


Sean, AT&T Community Specialist



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