Need help understanding your bill?
dlh3591's profile

Contributor

 • 

1 Message

Wednesday, August 8th, 2018 1:52 PM

over paid

after submitting a payment my confirmation said submitted 2 payments.  How do I stop one of the payments?

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

207.6K Messages

4 years ago

 

Hello @dlh3591,

 

We can definitely assist you with canceling this payment. You can Learn how to cancel a pending or duplicate payment here. If your online payment has not yet been processed and is pending and your account status permits, you can delete it:

  1. Sign in to myAT&T for Business account and select Billing and Payments tab.
  2. Select Manage payment activity & options to see if the payment is pending.

If it's pending, there will be a Delete link next to it to cancel the payment. If there is no Delete link, either the payment has already been credited or has special handling. If needed, select Make a Payment to make a new payment. If your payment has already been processed please call us to resolve the issue.

 

Let us know if you have any further questions or concerns.

 

Sean, AT&T Community Specialist

 

 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.