Shop holiday gifts while you still can - Everyone gets our best deals on any smartphone!
Need help understanding your bill?
RRG808's profile

1 Message

Friday, September 29th, 2023 8:24 PM

Over paid for a line that did not exist

I no longer have service with this company. But, when I got a final request for payment, I happen to go through my bill and found that I was being charged for a phone line that had never existed. So, I did my research and went back to the first time this problem was created and sure enough, I was paying for this phone line for months.  When this first happened and I noticed, we had called and they took off the charge for the phone itself but not the service charges for this extra line that should have never existed. So, fast forward to today, I paid the last bill and went inside a store and they told me to call customer service. I called customer service and explained this whole complicated story again and finally she understood BUT, because it was a large amount of money they owed me, she did not have the authority to give me my money back. So, she connected me to a different department. But, that lady couldn't help because I am not an active account holder, so she transfers me to billing. But, somewhere in between there, we were disconnected after a long, long wait. 

I am just so frustrated that it's taking me this long to take care of it. Please Help! I really don't want to but, if I must then I will try calling billing again and hopefully someone wrote notes about my situation.  

ACE - Sage


113.6K Messages

2 months ago

It's your job to read your bill and bring any errors to AT&T's attention in a timely manner.  

Removing a phone does not automatically cancel service You have to call AT&T and ask them to cancel service on any particular phone number that you do not want anymore.

Which is also universal. If it were Verizon T-Mobile US Mobile you have to call

It wouldn't matter if you were still a current customer.  There is a limit to how many months back any business will credit  charges in error.  Like your credit card company - 3 months. 

Not finding what you're looking for?