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Need help understanding your bill?

New Member


1 Message

Monday, June 29th, 2020 2:18 AM

Not currently in the US / hold phone number temporarily due to the covid-19

Hello! As the subject line mentioned, I am not in the US currently due to the COVID-19 since mid march, I was wondering if I can suspend my bill but hold my phone number until September/October? And since I didn't use any data nor make any phone call, would it be possible to have a refund for the previous bills? I tried to contact you guys months ago but you guys didn't seem to have online chat nor emails so I was able to reach out to you guys. 

Thank you so much!

Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

4 years ago

Presuming you have postpaid service, no, you can not suspend your bill. At best you can request a reduced rate suspension which will lower your bill but not eliminate it. No, you can’t get a refund. It does not matter whether you used the service or not. 

ACE - Expert


32.5K Messages

4 years ago

You don't get a refund for the prior bills as they only go from when you do discuss with them. There is no email support. Online chat was reallocated to help the overflow of calls as many regular call centers were closed temporarily.


When calling from out of the country they do have a number to support those customers.



Call +1.314.925.6925 (free from your AT&T wireless phone).

Former Employee


32.9K Messages

@Juniper  I haven’t driven my car since March can I get a refund on the car payment since then? 🤷‍♂️

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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