Not Crediting Documented Payment
Tried for several days via phone and email (firstname.lastname@example.org and email@example.com) to get a documented payment credited to my account that is showing overdue. Have a case number and provided bank documentation that proves ATT Services received my check and converted it to electronic payment a week before the due date. Have only received an auto email response saying it will take 20 more days to respond. I recently added auto pay that begins next month. Concerned ATT will try to add this “unpaid” amount to my regular monthly invoice. Or, impact my credit. It should only take 5 mins to review the bank statement and credit my account. ATT taking 20 days to figure out an employee credited the wrong account or otherwise mishandled funds is on them and should not adversely impact me.