Non returned device fee
I signed up for a $10 watch plan using split billing on my company phone.
It was a nightmare to get service started but after a few weeks it finally got activated.
Today I get a bill for over a thousand dollars. I check my account and they are charging me a non returned device fee. But I never ever purchased any device from AT&T!!!
I have called but it is Sunday so there is nobody to talk to, but supposedly they will call me back. Surely this will get resolved easily since I have literally never in my life purchased any hardware from this company. I hope!
I am perplexed how something like this could happen. I am even more perplexed by how difficult it is to get a hold of customer service, not just this time but during the weeks when I couldn't get service activated despite being charged an activation fee.
I have experience with several prepaid phone plans, and I am shocked to find that every single one of those prepaid services had BETTER customer service. They are supposed to be cheaper because that's where they cut cost.
What gives AT&T?!?