New Member
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1 Message
No reimburse after service cancellation
I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I have made some calls but the representatives transfer me to another "special" line where nobody takes my call. They are playing for me to get tired. What could be a good recommendation of how to proceed or how to escalate this problem?
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Official Solution
kdfederer
ACE - Expert
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13.1K Messages
2 years ago
AT&T (and most of the other wireless providers) do not prorate final months fees.
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MicCheck
ACE - Expert
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13.7K Messages
2 years ago
No, you shouldn't have. That's not how it works. Accounts are closed at the end of the billing cycle whether you use it or not.
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formerlyknownas
ACE - Sage
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113.5K Messages
2 years ago
Service for cellular, TV and internet services for all, or nearly all providers is month to month, with no proration on cancelation. AT&T does not prorate final bills. So no refund is due.
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formerlyknownas
ACE - Sage
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113.5K Messages
2 years ago
Section 1.5 of terms of service.
https://www.att.com/legal/terms.consumerServiceAgreement.html
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nixpulvis
New Member
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1 Message
11 months ago
This seems relevant: https://www.courthousenews.com/cable-companies-must-provide-pro-rata-refunds-when-people-quit-1st-circuit-rules/
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sandblaster
ACE - Expert
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64.7K Messages
11 months ago
@nixpulvis It’s not relevant. ATT does not prorate the final bill unless state law says they should. That article is about a state with such a law.
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MicCheck
ACE - Expert
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13.7K Messages
11 months ago
It's only relevant if you live in Maine and cancel cable TV service.
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