No reimburse after service cancellation
I cancel my account some months ago. I switched services at the beginning of the last month of service. However the reimburse I received has nothing to do with I paid in that last month of service. I should have received the prorated amount of the service that was not used which was like 21 days. I have made some calls but the representatives transfer me to another "special" line where nobody takes my call. They are playing for me to get tired. What could be a good recommendation of how to proceed or how to escalate this problem?