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jgiddingsslp's profile

1 Message

Thursday, September 28th, 2023 1:26 AM

Next Up Upgrade

I have been trying to upgrade my iPhone 14 Pro Max to the new iPhone 15 Pro Max since 7:00am on September 15th. Since then, I have made 10 payments of $33.34 on top of two payments of $199.91 - and my store is a joke, customer services passes me around for 2-4 hours each night on the phone, the Loyalty department knew nothing (within 3 hours my card was ran for $33.34 FIVE TIMES), and I STILL HAVE NO PHONE UPGRADE!!!! They transfer me to their "Secondary Sales Department" who stated my issue was corrected on September 25th. It is September 27th and I still have no upgrade, and have paid over $400 to a company with HORRIBLE customer service. I am disgusted and will be seeking a lawyer if you do not get this straightened out before October 1st. 

ACE - Expert


31.2K Messages

2 months ago

Sorry but cannot straighten this out for you. This is a public forum of other consumers.

If over the phone and in-store cannot resolve, your next bet is a BBB complaint.

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