New Member
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5 Messages
Next Up NEVER ADDED and AT&T wont fix it!!!
Signed up for AT&T almost a year ago and it has been NOTHING BUT HEADACHES.
At the time I signed up - I wanted Next Up, I even agreed to have it added to my account. I then had to contact AT&T every month as there were issues with my bill but I never noticed that Next Up wasn't on there.
Fast forward until my friend left my account to be on her own account - and it was at this moment that I noticed that Next Up wasn't added, which started this whole process of me spending hours of my time trying to get someone to listen/recitfiy the mistake that was made at the time I signed up for this god awful phone service.
The last phone call I had was with the "retention department" which basically I was transferred to as I wanted this mistake fixed or I am switching phones. This agents solution was to submit feedback to the president, which I did, last week, and have heard NOTHING.
This is my absolute last resort before I just pay off my phone, switch to Verizon and sell this phone elsewhere because NOBODY wants to fix this mistake.
I wonder if someone is ever going to read this or fix it or if it's going to be $800 out of my pocket to switch companies to fix their mistake.
Oh- did I mention I switched to AT&T with a paid off phone that I traded in???? HOW DOES THIS HAPPEN!!!!!
Make it right, or lose a customer.
Accepted Solution
Lockdowncraziness
Former Employee
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2.2K Messages
1 year ago
No one can add it to your account now. It was your responsibility to verify everything was correct immediately, not a year later.
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imoverit123
New Member
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5 Messages
1 year ago
Ohhhh so it's my job to make sure that the employees do what they are supposed to do? I was busy correcting the spelling of my name, my correct address, the actual bill (over or under) what they were supposed to be for months, that I must have over-looked this. It doesn't surprise me that a former employee would push the responsibility onto the customer instead of taking responsibility for doing their job correctly.
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Lockdowncraziness
Former Employee
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2.2K Messages
1 year ago
It is the consumers responsibility to make sure their account is correct……for any type of service, not just cellular 🙄 Why on earth would you think otherwise?
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formerlyknownas
ACE - Sage
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113.3K Messages
1 year ago
@Lockdowncraziness is correct. It's on us to make sure everything is in order. People make mistakes.
I once added an old phone on a new line on my Verizon account. The person who added my new line put it under contract. I read through the paperwork before signing and immediately called this to his attention and Had It reversed.
If I hadn't, I would have been under a two-year contract with a $350 early termination fee for a phone that I only needed for a couple of months.
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imoverit123
New Member
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5 Messages
1 year ago
Well unfortunately I missed this mistake they made when I found the countless other mistakes they made… and this mistake is going to cost me $800. So I’m frustrated is all.
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formerlyknownas
ACE - Sage
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113.3K Messages
1 year ago
@imoverit123
Lol... How is this going to cost you $800? (Thats not how these deals work)
Next up charges you an extra fee of $90 so you can upgrade early. You can pay off a phone anytime to upgrade. You cannot trade in a phone if it's not paid off. You can sell a phone once it's paid off. Saving you the $90 and can upgrade anytime you want.
Next up in a new money scheme to benefit the carrier, not you
Wake up and smell the coffee.
Buy from the manufacturer.
Trade in with the manufacturer
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MicCheck
ACE - Expert
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13.7K Messages
1 year ago
They made mistakes so I didn't verify everything was correct doesn't seem like a great argument.
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formerlyknownas
ACE - Sage
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113.3K Messages
1 year ago
More like:
'... there were several mistakes but I'm not gonna check everything cause I trust them'. NOT
One error and I'm checking EVERYTHING. To the dot on the 'i' to crosses on each 't'
(edited)
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imoverit123
New Member
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5 Messages
1 year ago
@formerlyknownas
Thank you for breaking it down - $800 is what the payoff on my phone is without next up - I didn't realize it would be better to pay it off and then sell it was a better way.
But also - it's not that I didn't check everything, I missed it as an oversight. I'm not perfect either, but it (Edited per community guidelines) that they won't rectify their mistake.
It's fine- there have just been too many mistakes since I switched to AT&T. I'm gonna go to Verizon anyways.
(edited)
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HSaffell
1 Message
2 months ago
I’m having this same issue. Only I wasn’t offered next up when I signed up… most times my service is terrible, which I’ve reached out about. And also, my WiFi isn’t working when I'm not connected to xfinity or something, although I have unlimited..and I’ve also brought that to their attention. I already dropped them as my home internet, & I’m about to switch companies as well..
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