Next Up Charges
I am very frustrated with having the Next Up added to my phone after clearly declining it at purchase. This has happened to me with 5 phones over the past year. By the time I received the bill and cancelled it, it was already into the second month with the new phone and added again. It has never been refunded and with my four most recent phones, I'm not even sure it has been taken off. It is very frustrating to have to call AT&T for this. This month, I also noticed 2 other billing errors on my bill. I am not understanding how such a big company can have such bad billing. I am also curious how many people have this happen. It seems they are making quite a nice amount of money from people who do not want the service. As I read through the forum, I can clearly see I am not the only one this has happened to.