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tiggs14's profile

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Saturday, January 28th, 2023 10:31 PM

Mobile Data Logs

1) Does the timestamp on this log show the actual time the app was opened or data was downloaded? 

2) If the Phone is connected to WIFI when data is downloaded or an app is opened, does it still show under "Mobile Data"?

Accepted Solution

Official Solution

ACE - Sage

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116.9K Messages

1 year ago

1.  No

2.  No. 

The data logs in your online account are not in real time. The only real time record of data usage is on the phone itself. AT&T data logs record data when it's posted which could be 3 hours to 3 days after actual use. Data is sometimes batched and sometimes posted in small amounts. Each Tower you connect to while you are away from home will record an amount of data which is reported back to AT&T and recorded in your online account. You will find similar information in the bottom of your usage logs in your online account information.

Community Support

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231.2K Messages

1 year ago

Great questions, tiggs14! Here's what you need to know about how data usage is tracked.

 

The information provided by @formerlyknownas is correct. In fact, part of those details can be found under For data plans with overage charges when you visit Understand how wireless usage is billed.

  • For each use of data, the data usage is rounded up to the nearest MB for all devices on your plan.

As already explained, the mobile data that you are seeing is just regular data usage. Text and data usage are combined in both categories.

 

Use AT&T Device Support Center to see the apps using the most data. After selecting your device's make and model choose System followed by View & Manage Data. Follow the instructions that are provided.

 

For details regarding usage including how to manage data usage on your device we invite you to visit Check current usage for data, talk, and text. You'll even find how to track such usage via Star Services.

 

To get data and text balances:

  • English: *3282# (*DATA#) 
  • Spanish: *3286# (*DATO#)

Be sure to check out the details just below Usage reporting delays. There, you will find how often we update data usage, when to expect that information, and causes for delays in reporting such usage.

 

We hope this information helps. Let us know if you need any other support.

 

Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

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