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mitchstem's profile

New Member

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2 Messages

Thursday, March 17th, 2022 2:27 AM

iPhone XR Trade In Credit Never Applied in Full

I came over to AT&T back in November and traded in my iPhone XR that was in great shape to AT&T for a free iPhone 13 (installment credits.) - The only thing I ever got for my trade in was $135 - What on gods green earth? I thought I signed up for the $800 trade in promo back a few months ago and I only got $135 credit? Can someone help me reverse this or who do I need to contact? I'm in the Army National Guard and have the military program but I need this credit. Can someone help or have any advice? 

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.2K Messages

11 months ago

We're here to look into your trade-in credit inquiry, !

 

This usually happens when your device doesn't meet all the qualifications. If this is the case then you'll only receive a one time credit for the value of the phone. You'll want to reach out to our Trade-in Support to inquire why you only received the trade-in value amount. They can also be reached at 877.244.9829.

 

We'd like to gather a few more details from you so we can assist you to the best of our ability:

  • Did your device have any defects or damages? These details are important for receiving the trade-in promotion.
  • Did you receive a notification about the $135 credit? If so, there should've been descriptive details stating what it was for. Share that information with us.

Please return and share the feedback you receive from trade-in support along with answering the questions above in your reply. Then we can provide additional research and work towards a work around to get your promotion applied!

 

We look forward to your reply!

 

Jonye, AT&T Community Specialist

New Member

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2 Messages

11 months ago

I came over to AT&T back in November and traded in my iPhone XR that was in great shape to AT&T for a free iPhone 13 (installment credits.) - The only thing I ever got for my trade in was $135 - What on gods green earth? I thought I signed up for the $800 trade in promo back a few months ago and I only got $135 credit? Can someone help me reverse this or who do I need to contact? I'm in the Army National Guard and have the military program but I need this credit. Can someone help or have any advice? 

I think you should call or message their support, they can better answer your question and will surely solve your issue, if it is one by mistake then they will definitely solve it for you.

New Member

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2 Messages

11 months ago

(edited)

ACE - Sage

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104K Messages

11 months ago

If you got a one-time credited means you weren't enrolled in the upgrade and trade-in deal . There's a couple of reasons for that :

1.  The code was not included for the promotion.

2.   You aren't on the required unlimited data plan.

3.    You suspended service before credits began.

If number 2 and number 3 do not apply, and you are still on an unlimited data plan, it is likely that the code was not included correctly. If a t t help through the Forum cannot correct your promotion you can file a Better Business Bureau complaint online. The complaint is forwarded to AT&T upper management who will call you.

New Member

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2 Messages

11 months ago

I called customer service on my phone by dialing *611 and I got it solved. I guess I didn’t apply for the promo but now I’m being back-credited next bill! 

ACE - Sage

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104K Messages

10 months ago

@mitchstem

If you haven't seen the credit yet, Marking Solutions may have been premature.  

(edited)

ATTHelp

Community Support

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207.2K Messages

10 months ago

That's great news, ! We're happy your trade-in promotion credits are being applied!

 

We appreciate your patience during this whole process! If you should need further assistance in the future, please return and let us know as we are always here to help!

 

Jonye, AT&T Community Specialist

New Member

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3 Messages

3 months ago

Unbelievable! I’m dealing with the same situation. Was told I’ll get $700 for trade in value and only got $130. Now saying my plan wasn’t Eligible but now it is? When will Att start telling the truth instead of lies to get us to sign contracts with them. I was conned into signing a contract with them when I didn’t have one anymore with the promise of $700 trade in value. $130? Ridiculous. Next time I’m going to another server-I hear Verizon doesn’t have issues like this 

MicCheck

ACE - Expert

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12.7K Messages

3 months ago

When did you sign up? What phone did you trade in? What plan did you/do you have?

You aren't under a contract. Your only obligation is to pay for the phone you purchased. You can leave at any time.

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