Iphone 6 return nightmare!
Sept 12 2014, Iphone 6 launched and decided to order 2 of them and enroll in the ATT NEXT program to keep my current plan intact and not get involved in any contract. I order 1 Iphone6 64GB for myself and 1 Iphone 6 16GB for my wife both with ATT Next program. Few hours later my wife changed her mind and wanted a 64GB as well. So I went back to the website and somehow I ended up paying $649.99 in full to start a new ATT Next contract with the new Iphone 6- 64GB one.
At this point I have:
1 x Iphone 6 -64gb w ATT NEXt for myself
1 x Iphone 6 -16gb paid in full
1 x Iphone 6 -64gb w ATT Next for my wife.
Week or so later received all the phones.
Called ATT to return the 16GB Iphone and they keep saying use the shipping label in the box which there wasn't. Being under a premier account just made things more confusing. I decided to go to the local store and try to resolve this issue. Spent 3hrs in the store and didnt get anything resolved. Store rep said item has to be returned online and they provided a number to call. Instead the rep noticed that the wrong phone MEID was on file. He spent about 1hr trying to do a refund and charge to update this info on one of the Iphone 6 -64gb.
OCT 9 2014: Called the Premier ATT number and they provided me with a shipping label. Item was shipped back ASAP and it was received by ATT. Couple weeks later spoke with a premier rep again and lady said that refund will be issued after 2 billing cycles. She did not speficied how the refund would be issued. I could not clearly understand this lady, she keep saying it will show in my bank.
JAN 13 2015: Over 2 billing cycles later. I called ATT Premier, patiently explained the entire situation and that item was returned etc etc. Rep spent some time tracking down the item, when item was found item was returned and said that there will be no refund since there was no charge?!?! I paid for the phone that's why it was shipped, can't they see i have 3 phones and 2 phone lines? All she was able to do was open a new ticket to escalate this issue.
Please resolve this issue and give me my refund you already received the phone 3months ago.