International Day Pass Erroneous Billing
We took the International Day Pass. Never used it for a single day (maybe 1 day, if that, accidentally). Even had “data switched off”. We also bought a local SIM card to ensure we didn’t use AT&T.
We got charged $140 at $10 per day. Imagine ... Despite taking all precautions, i.e. turning data off + buying a local SIM card.
We called AT&T support. Their response … “If you use any III party apps with your number, you get charged even if you use it through WiFi and your data is off”. We protested. Got transferred to Manager.
”Sir, it pings the AT&T server even if your data is off, you hv to pay”.
One hour on the phone with them and they don't even seem to understand the basics of how this doesn't make any sense.
It is my device from Apple. I use Whatsapp with a WiFi service. Why should I pay AT&T? If this isn’t resolved fairly, I will file a complaint with FCC with a transcript + Switch carriers.
Is this poor training of Customer Support ppl at AT&T or this this a planned way of doing business top down? I am not sure.
But, it is painful for the customer, irrespective!
Anybody else experienced this?