Insurance added during upgrade without permission by store employee
This is the second time this had happened where I go to a store, get an phone upgrade on a monthly plan, specifically say no insurance, yet on my next bill I see insurance added. It seems to me that this is something AT&T management is pushing on store employees to do for extra profits but obviously it is unethical. Then I of course I have to waste my time removing the charges from the account. There is gotta be legal action behind this; I can't imagine how many people never notice the extra charges and eat up the monthly costs.
Anyone else have this experience?