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Sunday, November 28th, 2021 5:41 AM

Installment Plan for Free Device

Earlier this year my husband and I did buy one Samsung Watch get another free if we added a new line. I recently looked at my bill and noticed we are still being charged for the other watch's installment plan. Has anyone else had that issue and was At&t able to address it?

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Community Support

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225.1K Messages

2 years ago

Hello BraidwoodMomma0305, let us help you get an understanding of the installment plan.

 

AT&T is going to bill you for the free device; you will receive billing credits for each month of the installment. This will start around the 3rd billing cycle and you will continue to receive the credits as long as there is an active installment plan.

 

Please reach out if you have any questions or concerns.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

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