Need help understanding your bill?
Loulou6712's profile

New Member


1 Message

Monday, January 2nd, 2023 12:48 AM


I returned a phone that I purchased within the 14 days but I am now receiving a bill for the phone of 800 and some dollars

ACE - Sage


105.4K Messages

3 months ago

This happens occasionally when someone cancels service by porting their phone number out before AT&T records a phone as being returned. If you have proof that you returned the phone, please don't lose it. Contact AT&T with your proof of return.



Community Support


210.4K Messages

3 months ago

Hello Loulou6712, we understand how important it is to not be charged for a device you've returned.


Let's meet in a Direct Message, so we can review this further. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).


We look forward to hearing from you.


Kristin, AT&T Community Specialist

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