i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.
I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why.
As i stated the the information provided from your records is what i used to get my calculations but to reiterate even those are wrong. I am being over charged on a monthly basis in a regular situation. This is far from regular. Let me try to explain.
Your billing has been incorrect but from lack of energy to try to have it fixed i have just continued to pay it knowing it was incorrect because as you can see getting anything done in the customers favor is gnarly impossible. My bill should be $324 a month and yes usually it carries a $7 late fee every month so $331 a month. Simply dividing what i have paid over the course of 12 month not including any credits i have been paying $460 a month over the previous years. Over the course of the last 6 months however it has been almost a $1000 a month. Once more i have even paid these outrages numbers and still cant seem to keep from being disconnected.