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User3833987's profile

Tutor

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1 Message

Thursday, November 23rd, 2017 2:59 AM

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I hate AT&T worst customer service

AT&T does not know how to follow through with their billing. Every single month our bill is incorrect. And every single month I have to call at least once a week. Not one single customer service rep has followed through on what they said they would do to correct the problem. The biggest issue lately is we are being charged over $400 for a mistake that wasn’t made on my part. Was reassured that the matter would be taken care of multiple times. Well guess what. It still isn’t taken care of and now my bill is close to $800. I’ve had enough. AT&T is a flat out joke and a bunch of crooks. We are being told one lie after another and I have had it. Ready to just cancel the plan and wash my hands of them. Also considering reporting the better business bureau. 

ATTHelp

Community Support

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207.3K Messages

5 years ago

Hello @User3833987,


Thank you for bringing this to our attention. I am sorry to hear you billing concern hasn’t been taken care of efficiently. I can definitely understand how you feel and I’d be happy to personally assist!


In order to find out what is causing these charges and explore options to rectify this situation, we would need to gather some account details. I invite you to send us a private message to @ATTCares, so we can collect additional information. Within the message, make sure to include your full name and a good contact number.


We appreciate your continue loyalty with our services, and I hope you give us this opportunity to rectify the problem. I look forward to working with you and addressing this situation! Talk to you soon!


Anabel, AT&T Community Specialist

Contributor

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1 Message

5 years ago

I hate att/Direct tv, worst company ever, my bill are never same, they are most disgusting attitudes with costumers, XXX-XXX-XXXX That's my phone number , you guy know what im talking about, im about to switch to other company, not just me all my friends and all the people I know will, you guys made my life a helllll

Tutor

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1 Message

5 years ago

It is inexcusable that we have to invest time and energy to resolve billing/service issues. Just this week alone, I have chatted with 6 reps that "guarantee to provide excellent customer service and assistance." They don't. What good is chatting with a friendly rep when they can't even assist me. Waste of time. All the reps say something differently which is infuriating since we are paying $60 more with AT&T than our previous carrier. Try tweeting them or sending a DM on Facebook; no help there either. Do not waste your chatting with a Resolutions chatting rep; incompetent and unhelpful. 

Tutor

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1 Message

5 years ago

I agree with you 100%! I too have experienced issues with their chatting and social media reps. Some reps take too long to reply on this forum or via social media. It is obvious that loyal customers like ourselves are being ignored by these reps. The amount of complaints posted online speaks volumes. 

Tutor

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3 Messages

5 years ago

I have been experiencing this very similar issue for 6 months now I repeat 6 months no one ever know why im calling there are not any notes pertaining to the previous calls I have made. I have been promised so many times the adjustments will take place and still 6 months later nothing my bill is exceeding 3000. they cant answer me if it was fraud or technical issue all they know is to charge me

[Edited to comply with Guidelines]

 

Tutor

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4 Messages

5 years ago

I had that issue and insisted on ticket numbers. Now I get two texts a week stating my urgent case is being reviewed and that someone will contact me shortly. I have 2.5 months worth of these text messages. Support just tells me now "Sorry all that needs to happen is for the ICU team to approve this case. It normally only takes 1-2 days, not sure why this is taking months." Good luck! 

Contributor

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1 Message

5 years ago

 I have been using AT&T on and off for for almost 16 years (during the 'off' periods I used Comcast, Charter, or Exede). I have had many issues with billing over the years, among other things.

 

{keep it courteous}

 

I'd say, if you have the money to get out of your contract with AT&T, DO IT. Get away from them and find out what other providers service your area. Even in rural places there are alternatives (like Exede, HughesNet, and Dish). At one of my previous residences 3+ years ago, I paid $80 a month for Exede satellite Internet (yes, Internet service alone--no TV or home phone to go with it) because I was that desperate to avoid using AT&T, and there wasn't anything else in the area to choose from.

 

At any rate, although I currently have AT&T services, I'm actually cancelling them tomorrow and going back to Charter. I actually was trying to find out why the CS chat window won't load (trying to cancel services via CS chat) and landed here. Lizdance will tell you it's not true, but AT&T is clearly throttling YouTube, Netflix, and other sites (which is why I'm going back to Charter). I have had my current AT&T service for longer than usual this time around (due to being busy and simply not having the time to sit on the phone with AT&T for 2+ hours), and never experienced a problem with Internet speed or streaming services buffering until after Net Neutrality was repealed, so yeah...

MicCheck

ACE - Expert

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12.7K Messages

5 years ago


@IhateA.T.T4ever wrote:

 I have been using AT&T on and off for for almost 16 years (during the 'off' periods I used Comcast, Charter, or Exede). I have had many issues with billing over the years, among other things.

 

I'm going to tell you now, DO NOT LISTEN to lizdance or whatever her handle is. She is the biggest tool for AT&T I've ever seen. I have read MANY forum posts where an AT&T customer has posted an experience/concern and she just dismisses it with some little factoid that she read from the AT&T website. (I mean, if a customer says that they experienced something firsthand, who are you to invalidate their experience? SMH)

 

I'd say, if you have the money to get out of your contract with AT&T, DO IT. Get away from them and find out what other providers service your area. Even in rural places there are alternatives (like Exede, HughesNet, and Dish). At one of my previous residences 3+ years ago, I paid $80 a month for Exede satellite Internet (yes, Internet service alone--no TV or home phone to go with it) because I was that desperate to avoid using AT&T, and there wasn't anything else in the area to choose from.

 

At any rate, although I currently have AT&T services, I'm actually cancelling them tomorrow and going back to Charter. I actually was trying to find out why the CS chat window won't load (trying to cancel services via CS chat) and landed here. Lizdance will tell you it's not true, but AT&T is clearly throttling YouTube, Netflix, and other sites (which is why I'm going back to Charter). I have had my current AT&T service for longer than usual this time around (due to being busy and simply not having the time to sit on the phone with AT&T for 2+ hours), and never experienced a problem with Internet speed or streaming services buffering until after Net Neutrality was repealed, so yeah...


If @lizdance40 is a tool for AT&T, she's the worst one ever! She criticizes AT&T far more than anyone here. 

 

Anyway...first, you posted on the wireless forum but only mention home internet service, so I think you're probably in the wrong place. Second, you have to call to cancel service. You can't disconnect over chat. 

ACE - Sage

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104K Messages

5 years ago

@MicCheck   I know.   I can’t beleive I’m not on the naughty list.  😯.  

As far as...’.... just dismisses it with some little factoid that she read from the AT&T website....’.   Um, yeah.   Guess what?  That’s kind of what we do here.  We post a link or quote policy. 

 I’m one of the few nuts who stood and read EVERY word of the customer agreement when I switched.  Those factoids are probably in there.  

 

Contributor

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1 Message

5 years ago

I had issues with Directv due to them transcribing two digits on my check which then made it look like I didn’t pay the entire bill. It took 2 months and 8-9 calls on my part to get it straightened out. I was flat out told I was lying, even though I had proof. The next month I paid through the automated system so there wouldn’t be an issue...ha! They added one cent, ONE to my bill after and the following month my account was past due because of 1cent. Now I’m dealing with cell phone issues and have the same horrible customer service. One day they say one thing, something else the next. Worst company ever!!

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