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candyhamblin's profile

Contributor

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1 Message

Tue, Oct 1, 2019 1:38 AM

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I hate At&t so bad - they are gauging consumers

I’m so sick and tired of being ripped off ***** .. they lie and treat customers like they are stupid.  They overcharge and try to come up with some fraudulent discount so you won’t leave.  I pay faithfully, every month, for the past 20 years and then this month I get hit with an $800 bill for new wireless services I didn’t quite understand thanks to their deceptive website and ridiculous fine print .... would they help me?  nope.  I was nice, I fully assumed they would be cooperative.. nope.  I asked to speak with a manager ... another lie.  I was given to “Katie” who, after calling back, doesn’t exist.  This is the fun scam by the customer service reps.  They get the “manager” who is just as powerless and numb as the others.  I’m dumping these criminals and I would recommend you do too.  Staying with this company never means a thing. 

It just makes me literally want to vomit at how disgusting these practices are.  

 

[word filter avoidance]

ACE - Sage

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101.8K Messages

3 years ago

Wireless is cellphones, just have to make sure you mean you signed up for cell services.  

My first bill with AT&T for 6 lines was $720, and that didn’t include activation fees.  So I can see $800 pretty easily.  

So if AT&T is so bad why are you adding new service?  Aren’t the old sayings, “fool me once same on you.  Fool me twice shame on me”?   And, “the definition of crazy is doing the same thing and expecting a different result”?   

Tutor

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4 Messages

3 years ago

I am 8 miles from fiber - where those internet subscribers pay around 150/mo for their service.  I am a programmer, I work out of my home and do a lot of data processing and cannot rely on the DSL lines that give me 3 mbps on an average day.  And even then their cap on DSL is 20 GB so they throttle us down to maybe 1 mbps.  We are literally being price gauged... and on top of that treated like dirt.  I will gladly pay Verizon that much if that just the bottom line for being 8 miles from the nearest bustling subdivision.  And this is near a big city ... I’m not in the middle of nowhere.  

Their caps are not fair - they are infrastructure - utilities - and shouldn’t be allowed to get away with this.  You can bet I’ll be complaining to the FTC... but likely not going to do any good as there are 1000s of complaints there already.

and btw - I am done - I’m shutting down every account I’ve ever owned with them.  Pardon me for expecting more from my service providers.  I literally asked if someone could help me with the right setup and was told No - that’s all they had to offer me.  Which means their Support pages are lies.  All of it.  The deceptive billing practices are against Law #1 according to the FTC.  You can sit around and pay that much for service, but I say it’s criminal and should be handled accordingly.  

QuarryRye

Master

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3.2K Messages

3 years ago


@candyh wrote:

I am 8 miles from fiber - where those internet subscribers pay around 150/mo for their service.

It wouldn't matter if AT&T had fiber service right next door to you. Either they can provide it to your house or they can't.

I am a programmer, I work out of my home and do a lot of data processing and cannot rely on the DSL lines that give me 3 mbps on an average day.

Then find another Internet provider who can give you faster service.

Their caps are not fair - they are infrastructure - utilities - and shouldn’t be allowed to get away with this.

It's AT&T's infrastructure so they can do whatever they want with it.

You can bet I’ll be complaining to the FTC... but likely not going to do any good as there are 1000s of complaints there already.

Also, the FTC is the Federal Trade Commission which has nothing to do with AT&T. I think you mean the Federal Communications Commission. Contact them with a complaint and the Office of the President will be required to contact you.

and btw - I am done - I’m shutting down every account I’ve ever owned with them.

Okay.

I literally asked if someone could help me with the right setup and was told No - that’s all they had to offer me.

I mean, what do you expect? For AT&T to launch an excavation and install fiber to your house the next day? They can only offer what they can offer. If they could install fiber at your location, they would, but they don't.

The deceptive billing practices are against Law #1 according to the FTC.

There's nothing deceptive about their billing. It's quite clear on the bill.

You can sit around and pay that much for service, but I say it’s criminal and should be handled accordingly.

It's not up to you whether something is criminal or not.

Constructive

Employee

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29.9K Messages

3 years ago

telephone is a utility internet is not, they are in no way lawfully bound to provide you internet and if they do provide it they can set the price at any price point they want

ACE - Sage

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101.8K Messages

3 years ago

1.  You did not need to make a second profile when you already already existing user. Just log into your original User name. 


@candyh wrote:

I am 8 miles from fiber - where those internet subscribers pay around 150/mo for their service.  

   I understand I’m less than 4 miles from fiber.  I’m also next door to DSL.  I chose to live where I have a choice to use high speed internet, nor crap DSL.  

I am a programmer, I work out of my home and do a lot of data processing and cannot rely on the DSL lines that give me 3 mbps on an average day.   That’s like telling me you’re a fisherman for a living but you live in the middle of a desert. You can not expect to do what you do for a living, and survive with crappy DSL. So either you have to change professions or change locations. 

 

And even then their cap on DSL is 20 GB so they throttle us down to maybe 1 mbps.  We are literally being price gauged...    gouged    

 

and on top of that treated like dirt.  How so?   

I will gladly pay Verizon that much if that just the bottom line for being 8 miles from the nearest bustling subdivision.  And this is near a big city ... I’m not in the middle of nowhere.    So SWITCH.   It is entirely up to you to choose a service that works for you it’s not AT&T’s job to provide you with a service when they can’t. 

Their caps are not fair. Untrue -

they are infrastructure which for DSL is old wire and can’t handle a heavy load -

utilities - Internet is not a utility in most states.  and shouldn’t be allowed to get away with this.  You just don’t get it do you?  

You can bet I’ll be complaining to the FTC... but likely not going to do any good as there are 1000s of complaints there already.   

and btw - I am done - I’m shutting down every account I’ve ever owned with them.  Pardon me for expecting more from my service providers.  

 I literally asked if someone could help me with the right setup and was told No - that’s all they had to offer me.  Which means their Support pages are lies.  All of it.  The deceptive billing practices are against Law #1 according to the FTC.  You can sit around and pay that much for service, but I say it’s criminal and should be handled accordingly.  


 I’m just gonna ignore the last half of that that’s just ridiculous, unfounded and untrue.  If you’re not happy switch carriers. 

 

Tutor

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4 Messages

3 years ago

** facepalm **. 

QuarryRye

Master

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3.2K Messages

3 years ago


@candyh wrote:

** facepalm **. 


That's what I did when I read you were going to contact the FTC (Federal Trade Commission) about your Internet. Man Frustrated

Tutor

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4 Messages

3 years ago

Yeah —- my problem is with consumer protection, fair pricing, and antitrust — not internet security, data privacy, and robocalls.

These practices of charging one group of people a fair price while charging another group an extreme price is against ftc regulations.  Being ripped off by a conglomerate bully is a problem.  do your homework.

MicCheck

ACE - Expert

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12.3K Messages

3 years ago


@candyh wrote:

Yeah —- my problem is with consumer protection, fair pricing, and antitrust — not internet security, data privacy, and robocalls.

These practices of charging one group of people a fair price while charging another group an extreme price is against ftc regulations.  Being ripped off by a conglomerate bully is a problem.  do your homework.


At the end of the day, it probably doesn't matter. The FTC may not be the most appropriate agency, but they will most likely pass your complaint onto the Office of the President at AT&T just like the FCC would. 

ACE - Sage

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101.8K Messages

3 years ago


@candyh wrote:

Yeah —- my problem is with consumer protection, fair pricing, and antitrust — not internet security, data privacy, and robocalls.

These practices of charging one group of people a fair price while charging another group an extreme price is against ftc regulations.  Being ripped off by a conglomerate bully is a problem.  do your homework.


 Actually providers can charge different prices in different locations, for the exact same service. It’s all a matter of supply, demand, and competition.    Then there’s the introductory prices or bundled pricing.  

 I suspect your comment about anti-trust has to do with providers not being able to provide service in certain areas and having a almost monopoly.   For that you have to blame the town, city or municipality you live in. Way back in the early days of cable and Internet towns and cities and certain larger locations contracted with a particular carrier to lay cable or wire. They own that infrastructure and cannot  let someone else just hop on and use it.    

     That’s why my cable company is Cox communications, and spectrum cannot come into my town, neither can xfinity. The alternate carriers are frontier who bought out AT&T for DSL, or crappy satellite services. 

     There are people who are paying more for Internet then I do to some crappy satellite Internet service and they have a lower cap Than I do.   There are also people who are paying for gig speed Internet in places who are paying a lot less than I do and have no cap whatsoever. 

     It is called capitalism! We should all be proud Americans in salute. It is the same capitalism that allows you to dump AT&T and go somewhere else if you choose. Cool right? 

 

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