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joyce_s's profile

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2 Messages

Saturday, May 27th, 2023 2:52 AM

I don't use AT&T whatsoever and there's a fraudulent past bill that appeared in 2022. I'm not paying the balance and this is 1000% FRAUD

Our service is with T-Mobile and I recently got a new phone through them, while transferring all my information though. I noticed I was logged out of my yahoo mail account, while attempting to log in and set it up on my new phone... It would keep giving me issues and not let me sign in to the new phone at all. Once I realized this, I went to my PC to log in through the website and was welcomed with a fat "$900 charge / past bill" which is completely fraudulent and not giving any details regarding what this $900 charge refers to. I've checked everywhere on the website and can only see that it some how popped up in 2022 and is still there... How does AT&T (Edited per community guidelines) up this bad? I haven't had your service for probably 10+ years or longer, so how does some one simply log into my account and completely destroy my balance which shouldn't even be existent since I don't have any phones from AT&T or anything regarding your service. I switched a long time ago due to your mistakes that your company makes along with (Edited per community guidelines) like this, appearing random funds from some random (Edited per community guidelines) person in the world fraudulently using our information to steal from some one who doesn't even use your service besides yahoo mail which is free. How could you possibly let some one open a line under our family account when we don't even use your services at all. Is it that easy for people to invade the privacy of your supposed "customers" while we're not even active on your service. We use Xfinity, and T-Mobile... That's it, so tell me how a random bill from 2022 appears out of nowhere while charging a bill to the account of $900. Sounds like some one fraudulently stole from your company, while you have 0 security checks and let them actively purchase something, ruining my account. I'm 1000% not paying this, and will tell you to please actually care about your customers. You've let a random person from probably across the world steal from your company and I'm not going to be responsible for your mistakes having no security checks while completely allowing some one to access a 10+ year old account (probably even longer) and just randomly open a line or purchase something.

As I said though, this will not be paid... Deal with and remove it. Go after the person fraudulently stealing peoples information and ruining your brand. I don't owe $900, I've never opened any lines or anything to do with any of your services since 10+ years ago. This is completely fraudulent and it shows the starting date of this said problem occurring was 2022. Which I've never even thought about doing anything with your service again for this exact reason while enjoying other providers better. FIX YOUR SYSTEM! You've let a random person fully spend $900 while committing identity theft and required no security checks while accepting this random purchase that you don't even explain what it's for on the bill. Nothing is stated what's it for, nothing shows how the charge got their, there's 0 information about this came about and your expecting me to pay it? 

Open your eyes, look through my account and realize this is fraudulent. I'll be calling the fraud department along with customer support tomorrow and will not be paying this (Edited per community guidelines) charge from some one stealing information to commit a crime. I don't understand how you could let this happen and just think it's normal... My family hasn't used your service in forever, only use for yahoo mail. Nothing else and don't have any lines, internet or TV. We use other providers. Can any one help me? Or is AT&T this bad for customer support, I should be able to have this removed ASAP because I'm not paying it, it's completely fraud and not right that I'm being penalized for something that happened with some one breaching your website for personal data to incite a charge on my account. It's wrong and the fact that this is the first thing I see once I log on to retrieve my yahoo mail on a new phone is ridiculous. Definitely get rid of this charge because if it comes down to it and something appears from AT&T trying to forcefully get this paid from some one who had nothing to do with it... I'll fight this and file a police report. Actual (Edited per community guidelines) and a sad reality of how bad AT&T is compared to other providers that I've had 0 issues with and they require multiple forms of security checks to even be able to change, add, or modify a line / the account.

Is there any one that'll actually help me and look into my account or am I just talking to myself like AT&T has always seemed to make me do while completing messing up everything within my account. PLEASE HELP, REMOVE CHARGE, IT WON'T BE PAID, IT'S FRAUD, I DON'T OWE YOU ANYTHING. This genuinely (Edited per community guidelines) me off because as I was happy today while upgrading with T-Mobile, of course your delinquent service once again has made me very angry saying that I owe you money when I don't. LOOK INTO MY ACCOUNT NOW PLEASE! REPORT THIS AS FRAUD, AND FILE A REPORT TELLING THE AUTHORITIES TO FIND THIS PERSON THAT'S USING OTHERS ACCOUNTS THAT ARE INACTIVE AS A MONEY MULE... WHAT THE (Edited per community guidelines) IS HAPPENING???

Thanks in advance but I doubt any one will help me until I call your support which isn't open 24/7 so I have to wait until the office is open to explain everything and tell you I'm not going to pay something that wasn't authorized by myself as the owner of this account. Like I said I haven't signed into this account for years after it was all paid off, and now when I randomly sign in to fix my yahoo account, everything is completely (Edited per community guidelines)ed. Random charge from 2022 only a few months back as a fraudulent charge from some random neck beard from across the world. Actual (Edited per community guidelines). I hope to hear back from you because this isn't my fault, nor am I going to pay something that's completely (Edited per community guidelines)ing over my family on top of it wasn't even us who authorized this charge to begin with. I have 0 clue where this charge came from, nowhere on your account details does it show how it occurred, 0 information detailing anything about this charge, and I'm not paying for something that isn't mine. I don't have whatever was purchased nor have I been on this account for years and years. Let me know how you can help because this won't be paid... It's fraud and help doesn't seem to exist with AT&T.  

ACE - Expert

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24.2K Messages

11 months ago

This is a public customer to customer forum only. It is not AT&T Support so there is no one here who can actually help you other than offer advice and suggestions.

I would get whatever documentation you have and file a complaint with the BBB. They won't do anything with the complaint but they will forward it onto AT&T Corporate. The complaint will be assigned to a Senior Manager in the Office of the President and someone will contact you. They have the resources and authority to look into issues like this. Ignoring it is not really an option for you because if AT&T feels that there is money due them, until fraudulent activity can be proven, they will turn it over to a collection agency and you will have to deal with them because it will then be out of AT&T's hands.

New Member

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2 Messages

11 months ago

Oh I didn't realize, I thought some support agents we're within the forum. Either way thank you for your suggestion, I'll be going to an AT&T store tomorrow to get this fraudulent charge resolved.

Also it's not that I'm "ignoring" it. This is just the first time since probably 10+ years of logging into their service since my yahoo mail wasn't working on a new phone with T-Mobile since that's the service I've been using since swapping over a long time ago.

Only thing I can imagine is that some one somehow verified all required information without passing any security checks, no emails sent portraying to what occurred, no notifications warning me about what happened and nothing to confirm this "authorized" charge that was some how sent through to the bill even though there's nothing detailing what it is even for. It was completely sent under the radar without any notices to let me know what was happening on the account which is worrying.  

ACE - Expert

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24.2K Messages

11 months ago

If you do go to a store make sure it's an AT&T Corporate Store and not an Authorized AT&T Retail Store. The Retail Stores are owned and operated by a company that is totally independent of AT&T and are not staffed with AT&T employees. Their sole purpose is to sell AT&T goods and service. AT&T has little to no control over the business practices. They both look exactly the same so you need to ask if the outside signage doesn't indicate Authorized. That being said, I doubt if even a Corporate Store will be able to help, but it can't hurt to try. Filing a BBB complaint is your best bet.

It sounds like you're a victim of identity theft if an account was opened without your permission and information. If that's the case, opening a cellular account and/or purchasing phones is one of the methods that id thiefs can check to see if the account information. I would file a police report if that's true, contact AT&T fraud, notify your credit card companies, change passwords, and start closely monitoring all of your accounts on a weekly basis for any suspicious charges or activity. If a complete package of your info has been sold on the dark web, then the fraudsters/criminals have all of the info they need to fool a provider that they are you. 

ACE - Sage

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117.1K Messages

11 months ago

Complete waste of time to go to an AT&T store. They are sales not customer support for billing.

What you are purporting is this is identity theft. Your first stop should be your local police station. You should also be running your credit report to make sure someone hasn't actually stolen your identity.

Your contact with AT&T should be by phone and asking for the global fraud department.  

1 month ago

The same exact thing just happened to me.  Supposedly 2 cell phones were purchased in 2019.  I"ve never had an AT&T wireless account. I only had a cable account with them a number of years ago.

ACE - Expert

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24.2K Messages

1 month ago

@allysonkovas_gmai 

1. File a police report for identity theft.

2. File a fraud report with AT&T.

3. Notify your credit card companies.

4. Change all of your passwords on ALL of your accounts using strong passwords which are different from each other.

5. Dispute any charges that you don't recognize.

6. Start monitoring all of your accounts on a weekly basis for any suspicious activity.

7. Change your email to a new account and provider. Gmail is ok but I'd look for a separate email service for at least your important accounts.

 

Do this now and don't expect AT&T to take care of it because technically, it's your problem not theirs. There is no way of knowing for sure how your information was picked up but rest assured your "packet" has been sold on the dark web to scammer/spammers/phishers.

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