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epasieczny's profile

New Member


1 Message

Fri, Sep 16, 2022 2:46 AM

HELP...how do I get a person that can immediately fix my cell phone bill???

I have tried to fix my cell phone bill for over a year. Every month I call and every month they give me the discount of $60 because I should get $10 for each line due to autopay and paperless billing. That being said....For some reason the last four months they say they have to get it approved and it is supposed to take 1-3 days. IT HASN"T WORKED. I am so tired of 1-2 hours a month being on the customer support line hearing.....thank you, I see the million notes on your account. I'm sorry for the hastle.....I CAN FIX IT....then..oops, I can't, let me transfer you to my supervisor...ooops the line drops, oops, I can't either, oops, I will escalate this and call you back in 2 days....oooooooppppps......

I NEED THIS FIXED NOW...I am owed $180 plus this month's $60. I do not want to talk to someone that doesn't live in the US. I want somone from ATT in the US, that has some real power...that can actually disount my bill and make it show in my account online. I want this fixed, please! I will go to Verizon the second that my cell phones are paid off, but until then. I'm stuck. HELP!

New Member


14 Messages

3 months ago

If they cannot help you, try this. There are some posts where people got their problems solved after sending them a message. I have tried just now and I hope it can solve my problem.


Also, check this thread:



ACE - Expert


12.4K Messages

3 months ago

Have you determined the root cause? Why is the discount not being applied automatically each month? Have you tried updating or changing the card on file to see if that helps?

I'm assuming, of course, that you have autopay and paperless billing.


Community Support


203.8K Messages

3 months ago

Hi there @epasieczny, we understand the importance of having a correct bill and want to help make this right for you.


Based on the information you've shared with us, we'd need to continue this in a DM. Please keep an eye on the blue message icon in the upper right-hand corner of the screen for our message.


In the meantime, please gather your account info as we'll need to authenticate your account.

We'll be sending that DM shortly, and we look forward to hearing from you.


Dylan, AT&T Community Specialist

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