has anyone else gotten screwed with the trade in phone deals?

I think i got the same issue because i still haved not been credited for my note 20.

SOUNDS LIKE A GOOD (Edited per community guidelines) SUIT AGAINST THESE (Edited per community guidelines)

Hello @frhrwa,

Please be mindful about the tonality and language. AT&T Community Forum does not tolerate usage of any curse words or abusive words.

Regards,
AT&T Moderator

Hey there @DevilTaz, that's not the impression we wanted to give you. We're here to help clarify what's going on with your trade-in.

We'll need some additional information from you, in order to give you the most accurate answers regarding your promotional credit. Please answer both of the following questions:

• When did you sign up for this promotion, and trade your device in? Trade-in credits aren't applied to your bill immediatly, and they can take up to 3 billing cycles before you start receiving them. If it hasn't been 3 months since the trade-in, we recommend you wait for the credits to be applied. You can see more information about this in the Frequently Asked Questions section of our trade-in promotion page.
• What was the specific promotion was this for? Knowing the specific trade-in will allow us to look into this further if it has been more than 3 months since your trade-in, and it'll let us find the eligibility requirements and total amount of credits you'd receive for your Note 20.

Please share this information with us, so we can look into this further.

Dylan, AT&T Community Specialist

Hello frhrwa, we know how important it is to receive credit for the devices you returned.

Let's meet in a Direct Message, so we can further review this. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to speaking with you.

Kristin, AT&T Community Specialist

I am dealing with the same issue and just created a post of my own.  Even after you provide the tracking numbers, AT&T says they will still bill you because they can't find the phones.  Perhaps AT&T should use a little common sense and take this up with USPS.  Additionally, they should attach the tracking numbers (sent to customers) to the customer's account for easy verification.  I have been dealing with this since last November.  :( I will now bite my tongue. 

Lastly, why direct message on this.  Message here so others can see how well AT&T is handling people's concerns.

Hey there, @hutchmeister. We understand how important it is to get your bill credits for your trade in device. 

When using our trade in program to send in your devices to get a bill credits towards your next device, it can take 2-3 bill cycles from the time you sent the devices to us. 

When you start receiving your bill credits on your account, you will also get a lump sum credit from the time you paid full price. This will be your catch-up credit. 

While you are waiting for your promotion to be added to your account, you want to make sure your account remains in good standing. 

Once 3 bill cycles have past, and you do not receive your credits, please reach out to us, so we can take a closer look.

We hope this information is helpful! Please let us know if you have any other questions. 

Clarissa, AT&T Community Specialist  

I received this message today.  I sent the phones back on October 14.  So more than 3 billing cycles and a couple hours on the phone with AT&T.

AT&T Free Msg: Your device BBA APL IPH 12P 256GB GLD was not received by 01/26/23. You will see a charge of $550.00 balance owed on the device on your next wireless bill. If the device has been returned, please contact us at 800.331.0500. Thanks for choosing AT&T.

Hi hutchmeister, we want to help with your trade-in return inquiry!

In order to do so, we want to invite you into a Direct Message. Check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums) and reply. 

We look forward to working with you towards a resolution!

Rhoda, AT&T Community Specialist