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New Member

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8 Messages

Sunday, October 25th, 2020 7:33 PM

Has anyone been able to get bill corrections caused by DECEPTIVE DISCOUNT OFFERS?

While shopping for new phones and new service I put 2 iPhones in my cart and it showed a base cost for 2 lines of Unlimited Starter for a base price of $60/line.  I believe there might have been a discount for getting 2 lines, but not sure.  In any case there was no mention of an assumption that I would sign up for Auto-Pay / Paperless billing (I hadn't even seen any mention of a possible discount for this option).  In the course of check-out, I was in an on-line chat with an AT&T rep.  I came upon the option for Auto-Pay.  I asked if this was just for convenience or if there was a discount associated with that choice and was told I would get a $20/mo credit for choosing this.  So, I took it.  When the 1st bill arrives, I was charged the $60/line as originally shown in the shopping cart, but, the $20 monthly credit was listed as having been applied to reach the $60/line/mo price.  This is not how it was presented in the shopping cart.  Conversations with supervisors via both phone and on-line chat has resulted in no relief and no interest in my screen shot of the shopping cart.  They just say I've got all the discounts I can get.

Has anybody had any success getting AT&T to abide by the offers they present?

New Member

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8 Messages

4 years ago

I guess that depends on your definition of "published price".  I think an offer they allowed me to put in the shopping cart and then further offered an an additional discount (not previously presented), amounts to a "published price".  It might be a 'glitch' as you say, but it was an offer proffered and accepted. So . . .

I do appreciate all your efforts to investigate this.  And, I do believe you don't work for AT&T, but I feel your continued insistence that they are "right" when they screwed up (intentionally or not) suggests a bias towards AT&T.

ACE - Sage

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118.3K Messages

4 years ago

The advertised price is the one published on the website and in my first screen shots.  

The ordering errors have been corrected because I can no longer run up a  “$290 due today, $190 Ongoing bill With $40 discount“ with 2 lines on starter and 2 free phones in my cart.  

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