Has anyone been able to get bill corrections caused by DECEPTIVE DISCOUNT OFFERS?
While shopping for new phones and new service I put 2 iPhones in my cart and it showed a base cost for 2 lines of Unlimited Starter for a base price of $60/line. I believe there might have been a discount for getting 2 lines, but not sure. In any case there was no mention of an assumption that I would sign up for Auto-Pay / Paperless billing (I hadn't even seen any mention of a possible discount for this option). In the course of check-out, I was in an on-line chat with an AT&T rep. I came upon the option for Auto-Pay. I asked if this was just for convenience or if there was a discount associated with that choice and was told I would get a $20/mo credit for choosing this. So, I took it. When the 1st bill arrives, I was charged the $60/line as originally shown in the shopping cart, but, the $20 monthly credit was listed as having been applied to reach the $60/line/mo price. This is not how it was presented in the shopping cart. Conversations with supervisors via both phone and on-line chat has resulted in no relief and no interest in my screen shot of the shopping cart. They just say I've got all the discounts I can get.
Has anybody had any success getting AT&T to abide by the offers they present?