Galaxy trade in issue
Let me try and post this in it's own thread rather then a response to another thread.
I traded in an old Galaxy S II phone as part of the any galaxy S phone, any year, any condition and get $800 towards a new Galaxy phone (S23+). The employee at the AT&T store was great, very helpful and according to him it was all set and he had entered the IM# and it was good to go for the trade in program. Well I was a little bit skeptical and I called the store a week later and spoke to the worker and he assured it me it was all set and not to worry. Well, on the second bill cycle it showed a .50 credit and I went back to the store and a different worker said, it was not the trade in and just to be patient. OK, well I called the 611 and spoke with them and I was told no the phone was just marked for recycling and the .50 was the trade in. I tried explaining it to him and he said the person at the store misinformed me and there was nothing he could do. He did suggest that I drop my line down to the starter level and that would save me some money (?) . The other thing he said was to go back to the store and talk to the manager and that I could return the phone before 11/30/2023 (I had to figure out that date is 90 work days from when I bought it). So I am going back to the store on Monday and try and fix this issue. I would never have gotten this phone if it wasn't for the $800 trade in and I am hoping I can get it straightened out or return the phone. I have been a loyal customer for over 10 years and I like to remain one but a $799.50 pill is hard to swallow.
Any thoughts or suggestions.