Need help understanding your bill?
Drelly's profile

New Member

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7 Messages

Tuesday, November 22nd, 2022 12:52 AM

Frauf

I became aware of the additional line on or around May2022. After calling several weeks thereafter, I was informed by a customer service representative that I would be reimbursed since I did not authorize the additional line or charges in the first place. She also stated that she would cancel the line and I agreed to this. The next month, I noticed that my bill was twice the amount that I expected. After speaking with another  customer service representative, I was informed that I was being charged an additional $229 because the phone line still had a balance. It was at that point that I was informed that in November 2020, an iPhone mini 12 was added to my account without my consent. For two years, I was charged for the device fee and I was unaware because at the time, I had several other lines and did not notice the additional charges as it was only $25 per month. According to customer service representatives, the line was never utilized. When I asked if there was a name associated with the added line, I was informed that it was my family member and although they were transferred to another AT&T account, they could not transfer responsibility for the line without their authorization. I called back in with the family member and the story immediately changed and I was informed that someone produced my phone number in November 2020 to purchase an iPhone 12 without my authorization. I was instructed to file a fraud incident online. I receive a response in days that an investigation had occurred and no fraud was detected. At no point has the fraud department contacted me or anyone else associated with this account to get a thorough understanding of this incident. Since then, I have been given the runaround and treated with downright disregard for my situation. As a customer that has been loyal to AT&T/Houston Cingular since 1998, I expect better regard and customer service from this company. I have consulted with Attorney Randall and I will follow up with a (Edited per community guidelines) if this is not resolved immediately.

sandblaster

ACE - Expert

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62K Messages

2 months ago

The fact that a line and phone payment was added to your account two years ago and only caught a few months ago would indicate you haven’t looked at your bill. That is something that should have been caught and dealt with two years ago. It is each customer’s responsibility to review their bills to catch errors or in your case fraud. It’s going to be hard to convince anyone the line and phone wasn’t authorized two years later. Good luck, you are going to need it. I hope the lawyer doesn’t cost you too much, it’s unlikely they can do anything for you.

New Member

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7 Messages

2 months ago

Thanks for your unwarranted response. The lawyer is my uncle, so it will only cost time and opportunity. For your information, I am an educator and have barely had the opportunity to check my own blood pressure because I am always at work and trying to take care of my own daughter! Not to mention, I was in a horrible car wreck and going through a contentious divorce. Just because I have admitted to being negligent in checking my cell phone bill does NOT mean that I deserve to be defrauded and mishandled. May the Lord bless you and your cynical, misguided opinions. Just pray that you never have to endure what I have had to overcome. 🧡💛💚🤎🤍Happy Thanksgiving!

sandblaster

ACE - Expert

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62K Messages

2 months ago

@MicCheck and @formerlyknownas Each of you has responded to this poster on other threads. Here is where they describe their actual issue, thought you might want to know.

ACE - Expert

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24.1K Messages

2 months ago

@Drelly   Your uncle will want to review the LEGALLY BINDING Terms of Service that you agreed when the account was opened. 

MicCheck

ACE - Expert

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12.7K Messages

2 months ago

@sandblaster Thanks for the heads up.

If anyone hadn't seen it, the OP received a response from AT&T help here: https://forums.att.com/conversations/wireless-billing/being-billed-for-a-phone-i-dont-have/637c135927af7b45f715b7ea (unfortunately hijacking another user's thread).

(edited)

ACE - Sage

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103.9K Messages

2 months ago

@Drelly

Great, talk to your uncle the lawyer.  If he speaks to you as an uncle first, and as a lawyer second, he'll tell you you should have read your bill two years ago, and every month.

   As an attorney he'll tell you that the terms of service are going to be awfully hard to defeat because you agreed to them, you signed them, and you paid your incorrect bill every month for the past 2 years. 

    You might want to review the terms of your credit card bills, and all of your other bills. When you continue to pay a bill, even though it's wrong, you are affirming that the bill is correct.

    Most credit card companies will not retroactively credit if you have already paid the bill without disputing an incorrect charge. Disputes are often limited to 60 days in arrears. 

Both AT&T and Verizon have now expanded their dispute window to 6 months. If you can't manage to look at your AT&T bill twice in a 12-month period, that's your own  fault.

Every single one of my bills is auto pay and paperless. They also all have a bill alert either by text or email so that I have the opportunity to check my bill before it's paid.   I always read the CC statements. 

It's your money.  It's your job to see that it is handled correctly, not anyone else's 

(edited)

ACE - Sage

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103.9K Messages

2 months ago

@skeeterintexas

Didn't you say you have lawyers in the family? I'm wondering what they have to say about the TOS.

ACE - Expert

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24.1K Messages

2 months ago

Didn't you say you have lawyers in the family? I'm wondering what they have to say about the TOS.

Yes, I birthed the family attorney and the first thing she would do is to look at the legally binding documents which take precedent over any hurt feelings or unfortunate circumstances.

Can the company make exceptions to the TOS?  Sure but they do not legally have to do so.

(edited)

ACE - Sage

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103.9K Messages

2 months ago

@skeeterintexas

Can the company make exceptions to the TOS?  Sure but they do not legally have to do so.

Right... 

AT&T has been known to dig in its heels when it knows it's right and can fall back on the terms of service to uphold its position. Rarely if ever have I seen someone come back on this forum after disputing a charge and going the legal route, that being either small claims or arbitration, and claim they have any success.

Better Business Bureau and FCC usually resolves things within a couple of days. However AT&T only bends to those complaints because the consumer has a complaint that they would win if it went to small claims or arbitration. Keep in mind that small claims are arbitration are going to look at the terms of service first and may dismiss the claim with no judgment. If you're foolish enough to pay for an attorney to prepare you for small claims or arbitration and you lose, you don't get that money back.

My advice as always, read everything. Especially something that you sign or esign.  

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