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abryant17's profile

New Member

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7 Messages

Thu, Sep 15, 2022 5:34 PM

Fraudulent Misrepresentation

Has anyone else had a rep sign you up completely lying about what you will be charged? How things work? And then it takes a full month to cancel their services and they say, “Sorry it took a month to cancel our services, but we will be charging you another full month?” 

Who should I contact? Misrepresentation is illegal and fraudulent. I will not pay one more month for their services. 

sandblaster

ACE - Expert

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60.8K Messages

2 months ago

Without any details, hard to verify whether anything was misrepresented or not. Your first bill is always going to be higher due to one time charges, not all discounts or credits have started yet and the first bill is for more than one month of service. It’s very possible your bill will be exactly what was quoted once the discounts and credits start. Then there is also the fact your final month of service is not prorated so if you do cancel, you pay for the full month whether you use it or not. All major carriers do the same thing. In any event, you can escalate to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you.

New Member

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7 Messages

2 months ago

Sandblaster, it was 100% fraudulent misrepresentation. 
We were told that we would pay x price, then got charged y price. 
We were never told that the first bill would be over $100 more than quoted in store. 
They never sent a box to even be able to send in my trade in phone like they said they were going to do. So there was zero way for that phone to get the trade in value credit which only had thirty days to get. They failed me on this aspect as well. 
The discount was supposedly going to be automatically applied and then my husband received an email or text that he needed to login and apply for it. It told him he didn’t qualify even though we were told in store he did qualify. We even said we would not sign up unless she verified his profession was on the list. Another fraudulent misrepresentation that up-charged our bill. 
We tried to cancel the service for an entire month, phone calls, internet support, and finally when we thought it was done and overwith, AT&T was holding my cell number hostage and not

releasing it. I was told it was canceled for the final time on Monday. New company still couldn’t pull my number and I was without service for over 24 hours until I got fed up and got a new number instead of wasting even more time with AT&T. 
Come to find out I was lied to, yet again, and that someone in my family called my old number today and said my VM was still active. I had to

call twice just today to get my account shut off again. Hopefully this is the final time of calling. I should not pay for an entire month I’ve been trying to get the service shut off, but given the run around, and lied to continually. It is literally illegal to misrepresent pricing and discounts. As an agent of the company, what she told me is liable in the eyes of the law. 

New Member

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7 Messages

2 months ago

Oh, and Sandblaster, we were also told there were no one time charges with AT&T. That AT&T was straightforward and we wouldn’t be surprised by our bills. Another misrepresentation since your saying AT&T does this on the regular. 

Former Employee

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1.8K Messages

2 months ago

It is literally illegal to misrepresent pricing and discounts. As an agent of the company, what she told me is liable in the eyes of the law. 

He said, she said. All pricing is posted online for everyone to see, so are the terms and conditions of service that you agreed to when you signed at activation. 

New Member

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7 Messages

2 months ago

LockedDownCraziness actually, it isn’t he said she said. I’m sure the store has video footage. 

Also, it is up to the company to prove they are not at fault. Strict liability states that what she expressed to us is in fact required to be upheld by the company. 

sandblaster

ACE - Expert

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60.8K Messages

2 months ago

We were told that we would pay x price, then got charged y price. 
We were never told that the first bill would be over $100 more than quoted in store. 

You may not have been properly informed but the first bill being higher for the reasons I previously posted happens to everyone on every carrier. As for cancelling your service, all you needed to do was port your numbers. If you cancel service first, you lose your number. Changing carriers is costly and you will have it end up being double costly because you cancelled too quick. Anyway, file the complaint, maybe you’ll get some compensation. Good luck, I’m sure you’ll need it. 

gte470q

New Member

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17 Messages

2 months ago

I got the problem with att. 

New Member

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7 Messages

2 months ago

Sandblaster, I have already switched services for a fraction of the price. Thanks for the misinformed advice though. 

ATTHelp, I have already spoken with ATT multiple times to no avail. What are you going to do for me? 

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hi, ! We're sorry to hear about your experience while transitioning over to AT&T to receive promotion deals offered! We assure you that we strive to provide our customers with satisfying customer service!

 

Furthermore, we want to make sure that you're heard, and we want to address all your concerns. Then work towards the best solutions available to satisfy your needs, so let's meet in a direct message where we will review and discuss your account in a private setting.

 

You will find our direct message located in the upper right corner of the Forums which is the chat icon next to the bell icon. Keep an eye for our message, and we look forward to working with you!

 

Jonye, AT&T Community Specialist

ACE - Sage

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101.8K Messages

2 months ago

@abryant17

It's a lot harder to be "misrepresented" if you read the prices on the website which are very simple. Read how the trade-in Works which is also very detailed and simple. 

You didn't even know how to cancel service, which was the simplest porting your phone numbers out to a different carrier. Instead you did it backwards and lost your number.

   AT&T may be at a pain in the rear end to work with, but there's no lack of documentation on their website. Which means there's very little excuse for not knowing what to expect.

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