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Mel Just's profile
Mel Just
20th Community Anniversary
#1 Star!
Helpful 1

New Member

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5 Messages

Mon, Jul 25, 2022 3:20 PM

Fraud - my credit card has been charged for thousands of dollars

My credit card has been charged for thousands of dollars for two wireless accounts and two direct TV accounts and ATT will do nothing about it. I have filed a claim and never heard back. I have gotten a new credit card and ATT somehow charged in the new number four charges this week. Nobody from Fraud will talk to me because I don’t know the account number because its not mine!!!! Horrible customer service

Accepted Solution

Official Solution

Constructive

Employee

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29.9K Messages

4 months ago

dispute it with your credit card, obviously someone has stolen your identity, at&t is no more responsible for identity theft than your next door neighbor, file a police report, dispute the charges, check your credit report for other activity and freeze your credit

sandblaster

ACE - Expert

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60.8K Messages

4 months ago

The charges you need to dispute directly with your credit card. The only reason to contact ATT’s fraud team is if any of those accounts are in your name. 

Mel Just

New Member

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5 Messages

4 months ago

Not identity theft in this case.  Only fraudulent charges are ATT.  Reported it to credit card company and ATT.  Got a new credit card.  ATT knows name and addresses of thieves and account numbers and did not close the accounts which are using my credit card and rolled over onto my new card.  ATT knows its fraud and I did not authorize the use of my credit card but has done nothing to close those accounts.  Not OK!  

MicCheck

ACE - Expert

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12.3K Messages

4 months ago

Is the account in your name or was your credit card info just stolen to pay an account in someone else's name. 

If it's the latter, AT&T's not going to close an account because you tell them it's not yours. 

If someone has stolen both credit card numbers, you might want to look at who else might have access to those are where you use them, since that's definitely strange. Regardless, this is between you and your credit card company. 

ATTHelp

Community Support

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203.6K Messages

4 months ago

Hello, @Mel Just. Fraud of any kind is a serious situation, and we know how important it is to get this resolved. We want to help you. 

 

Thank you @Constuctive, @sandblaster and @MicCheck for assisting our customers with your knowledge and suggestions!

 

In order to report an Unauthorized AT&T Account or Account Charges, contact Global Fraud Management:

  • For wireless accounts, call 877.844.5584
  • For digital phone, internet, or U-verse® TV accounts, call 888.471.4576

Here are some tips to help you Guard Against Identity Theft

 

Let us know if this helps. 

 

TT,, AT&T Community Specialist

Mel Just

New Member

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5 Messages

4 months ago

I have called that 877 number many times.  I do not know the account  number or the phone number of these accounts.  They used my credit card number and the accounts are in their names not mine.  The one time I got someone from the ATT fraud department (spent many many hours trying) they told me they could see the accounts and knew the names and addresses of people who were using my credit card number.  I never authorized this and many thousands of dollars have been spent and ATT said they would investigate and stop the use of my credit card- I don’t care if they close the accounts!  As for identity theft, that is not the case.  I have my credit locked and monitored regularly.   Only ATT is fraudulently charging my card.  The charges rolled over onto my new card number after ATT told me that they were going to remove my credit card info from those accounts.  Roll over is normal when you get a new card for recurring charges because otherwise you have to reenter your card info into everything you auto pay which I have now done and will have to do again!!  It is wrong that ATT won’t remove my credit card after being informed it is being fraudulently used!!!  Yes I can file a report with the BBB and with the police, but why wouldn’t ATT stop this theft.  I have been a loyal customer for decades…

Constructive

Employee

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29.9K Messages

4 months ago

but why wouldn’t ATT stop this theft.

because they cant. if i had your cc number and ordered all this stuff from amazon ,ebay ,ebay or any other retailer as long as i had your cc number, zip code, and 3 digit security number on the back all transactions would go through this is 100% YOUR CC COMPANY AND DISPUTE THE CHARGES, WHAT PART OF THAT DO YOU NOT UNDERSTAND? my discover card was compromised at a card skimmer at an ATM machine and used all up the california coast and a ritzy hotel for 3 days, discover waived all charges once i was able to confirm i wasnt traveling, do you think any of the gas stations and restraunts and hotel were responsible? nope. the hotel just said oh well its a tax write off 

Mel Just

New Member

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5 Messages

4 months ago

The attitude is not helpful.  Hopefully you can understand the issue if I say it slowly.  ATT has allowed two people to put my credit card info into their accounts as autopay.  I informed ATT it was my credit card and it was fraud.  ATT SHOULD remove my credit card from autopay on their accounts!!!!  It’s not them calling and charging things everywhere on my credit card.  It’s one thing, ATT autopay!   I did not ask for money back from ATT and I have already changed my card and ATT put through four more charges this week in autopay which was paid out of my new card because these are recurring charges and they roll onto the new credit card number.  

Constructive

Employee

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29.9K Messages

4 months ago

,

ATTHelp

Community Support

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203.6K Messages

4 months ago

We understand how frustrating it can be to be a victim of a fraud Mel Just, let's point you in the right direction!

 

We appreciate our ACEs for stepping in and help. As the previous agent stated, we recommend reaching out to our Fraud department at 877.844.5584 (wireless) and 888.471.4576 for digital phone, internet, or U-verse TV accounts, as they are better equipped to help you. 

 

Let us know if you have additional questions. Thank you for posting on AT&T Community Forums!

 

Rhoda, AT&T Community Specialist 

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