
4 Messages
Facturacion indebida
En Abril pase día internacional para negocios 10.00
es Mayo pase día internacional para negocios 40.00
En junio pase día internacional para negocios 20.00
En Agosto pase día internacional para negocios 10.00
Yo vivo en argentina y no uso el servicio aqui , porque me facturan si el movil esta apagado? y no viaje a USA en esos meses
Accepted Solution
formerlyknownas
ACE - Sage
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113.2K Messages
2 months ago
Lea su factura. Especialmente el informe de uso, que le indicará exactamente qué tipo de uso se produjo.
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formerlyknownas
ACE - Sage
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113.2K Messages
2 months ago
Are you an AT&T customer? On what plan? The name of your AT&T plan can be found on your overview page
__________ ___________
Translated
AT&T does not know you're even out of the United States unless you connect to a foreign tower and use service.
Clearly your phone is not off if it is your phone and line that is incurring charges.
Read your bill. Especially the usage report which would tell you exactly what sort of usage occurred. You should be reading your bill every month. You're still paying for service even if you're outside of the United States for an extended period of time.
Well, why would you be charged in the USA? You wouldn't be charged if you were inside the United States because it wouldn't be roaming.
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fervaz65
4 Messages
2 months ago
FirstNet ilimitado
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ATTHelp
Community Support
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224.9K Messages
2 months ago
Hello @fervaz65, we're here to help you.
We suggest that please contact our First net customer support team at 800-574-7000 as they willl be able to assist you further.
Thank you,
Susan, AT&T Community Specialist
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fervaz65
4 Messages
2 months ago
Gracias Susana !!!
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