Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
noogler's profile

New Member

 • 

3 Messages

Wednesday, May 31st, 2023 5:03 PM

Even after canceling the service, ATT continues to incur charges.

On April 18, I canceled my service, and at the end of May, I received a bill for the billing cycle. The bill indicates that I was charged for the period from April 18 to May 18, despite canceling the service. I intentionally selected April 18 as the cancellation date because I wanted to utilize the service until the end. It appears that there might be an issue with ATT's billing system, as I should not be charged for a service that I did not use. Can someone help with my issue?

Thanks.

Former Employee

 • 

32.9K Messages

1 year ago

Call them 

New Member

 • 

3 Messages

1 year ago

I contacted them regarding the issue, and their response was that it is my fault for not canceling the service one day before the billing cycle begins. How are general users expected to be aware of such specific details? It makes me wonder if this is a deliberate tactic to deceive customers. To be honest, I deeply regret choosing to start my service with ATT.

ACE - Expert

 • 

14.4K Messages

1 year ago

The bill indicates that I was charged for the period from April 18 to May 18,

That's not possible. It was either 4/18 to 5/17 or 4/19 to 5/18. 

for not canceling the service one day before the billing cycle begins. How are general users expected to be aware of such specific details?

For a general user, there's no need for such detail, since they aren't going to try to cancel service at the last possible minute. In your case, though, if you were trying to use to the end of the billing cycle, why would you wait for another cycle to start? It seems you knew exactly what the specific details were, but didn't use them effectively. 

New Member

 • 

3 Messages

1 year ago

Okay, it appears that my time spent here is futile. If ATT desires to attract more customers, they should understand the true meaning of customer satisfaction.

ACE - Sage

 • 

118.3K Messages

1 year ago

@noogler 

This is a customer populated forum we can give you information and direction, suggest avenues to resolve a problem.  

We can also tell you what the policy (on many things) regarding cancellation. It is the same as every other US service provider. There is no proration of your final bill, so if you go even one day into your new bill cycle you are charged for the entire month.

AT&T sees no reason to change this policy since all of the other service providers are the same.   

It is published in the terms of service. It's something that you could have asked during your planning to switch providers.  Or used Google...

https://www.att.com/support/article/wireless/KM1008472/

If you are not aware that your new service provider also does not prorate your final months bill and we'll charge you if you go even one day into a new bill cycle, then you did not read your new carriers policy when you signed up.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.