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patrickchenling's profile

New Member

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1 Message

Friday, May 12th, 2023 10:02 PM

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Does "Mobile Hotspot and Laptop Connect 15GB" have overage charges?

Hi guys,

I recently activated my Netgear data modem on the plan "Mobile Hotspot and Laptop Connect 15GB". My question is: 

ATT website has conflicting statements about plan charges. It says "High-speed data with overage Enjoy high-speed data up to your plan limit. After you use your monthly plan data, we'll automatically add overage data and charge you the plan's overage rate. Overage data must be used in the same bill period it's applied." Yet, on the same ATT webpage it also says "No overage charges Enjoy worry-free data with no overages. Ever. For eligible Mobile Share plans: Once you use all your high-speed data amounts, including any available Rollover Data®, data speed slows to 128Kbps (2G speeds) for the rest of your bill period. All data use is impacted and may not work. Learn more at att.com/broadbandinfo.".

Can anyone help me figure this out? (Overage charges are really expensive.) Thanks!

New Member

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4 Messages

1 year ago

Hello, Based on the information provided, there is a discrepancy in the statements on the AT&T website regarding plan charges. One statement suggests that overage data will incur charges at the plan's overage rate, while another statement indicates that there are no overage charges, and data speed will be reduced after reaching the plan's data limit.

To clarify the specific terms and conditions of your "Mobile Hotspot and Laptop Connect 15GB" plan, it is recommended to reach out to AT&T customer support. They will be able to provide accurate information and clarify whether overage charges apply or if data speed reduction is the policy for your plan after exceeding the allotted high-speed data

Community Support

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232.8K Messages

1 year ago

Hello Declansmart, we're here to clarify with information about data overage.

 

The Mobile Hotspot and Laptop Connect 15GB plan is good for 30 days upon payment of the applicable plan charge or until data allowance is depleted. This is an AT&T Prepaid plan. Data Add-Ons are available for purchase, 5GB for $10/month depending on your data plan. 

 

Please reach back out if you have any further questions or concerns.

 

Thank you for reaching out to AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

ACE - Expert

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14.4K Messages

1 year ago

You have "Mobile Hotspot and Laptop Connect 15GBwhich has overages.

The other quote relates to Mobile Share plans (For eligible Mobile Share plans: Once you use all your high-speed data amounts, including any available Rollover Data®...) which is not what you have.

ACE - Sage

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118.3K Messages

1 year ago

I wish people would include a link to which page they were looking at so that we could explain what they are seeing...

ACE - Sage

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118.3K Messages

1 year ago

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