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iphoneguy
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Teacher

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16 Messages

Sat, Dec 5, 2015 11:00 PM

Closed

Credits

Has anyone else been promised credits for switching to AT&T and still waiting on their empty promises?  I switched to them in April from Verizon (switched 3 lines) and here it is Dec 5 and I'm still waiting.  I keep hearing "we've escalated to Managment" and promised a resolution within 48 hours.....Anyone else in my position?

ACE - Sage

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102K Messages

7 years ago

I had to ask....

Some of the disappointed customers didn't buy phones with Next, or ported first, then bought a phone, used a 2 year contract to get a phone, yada, yada,.....

All it takes is one thing off and the credits fall through.

 

BTW, FCC isn't going to do squat, at least not fast enough to benefit you.

The BBB on the other hand can get instant results.

 

 

iphoneguy

Teacher

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16 Messages

7 years ago

Thank you. If I don't here back from them on Monday I'm going into the local store and raise 'you know what'. Christmas is weeks away so I know they'll have many people in there wanting to switch. They'll hate me when they hear me talk bad about the company. I've patiently waited for months but now I've had it.

ACE - Sage

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102K Messages

7 years ago

Every time I suggest the BBB, the resolution seems to come within a week.

Its like the Magic un fu wand.

 

 

iphoneguy

Teacher

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16 Messages

7 years ago

Consider it done. Thank you so much! 

craigs22

Mentor

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49 Messages

7 years ago

It shouldn't take having to file a compliant for AT&T to honor the credit if you trully qualify for it. The reps confirm you do qualify for it and keep saying it will be apllied month after month yet noting is applied. They have not said you don't qualify for it but keep saying you do qualify for it but nothing is applied.  

 

BBB, FCC or even the formal AT&T dispute seems to be the only way for AT&T to take action. 

ACE - Sage

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102K Messages

7 years ago

Ok, I gotta vent a little, you guys are so reasonable.  

Problem.

find a solution

done.

 

I was writing to another customer last night who's wife has Verizon and gets great connection.  He's been with ATT for 5 years and has never been happy.

So I told his to switch.  

He went bananas.  Said ATT would take away my Girl Scout badge for telling him to switch.  What kind of company rep am I to send a customer away.  I explained this is a customer populated forum, I don't work for ATT.  He continued to go off and got very rude, posting 4 posts to my one trying to help him.

I ended up just reporting him and I assume they banned him.

 

I don't know how my telling him that Verizon has great offers and if the service works, he should switch was cause for him to lose his marbles.  Seemed like a no brainier to me.

And of course, I put that tag line below....

 

So, next time I should tell him it's gonna be alright, ATT will rush out and fix his state in the morning??

 

 

 

 

 

iphoneguy

Teacher

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16 Messages

7 years ago

I've had at least 5 people tell me I do. They've escalated to managers many times yet I still find myself waiting. Earlier today I made my full payment to them....I'm not a deadbeat and showing them that I fulfil my end of the bargain. I was going to hold off because I want my credit but I didn't want them to come back and say that I missed a payment. This is how they treat new customers. 

ACE - Sage

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102K Messages

7 years ago

@craigs22

Agreed.   I don't think it's a simple error.  I think it's a rats nest cluster, you know what involving home and wireless unified billing.  They did something short bus when they combined Direct TV and ATT wireless and unified billing.  

An unholy combination that has created a billing nightmare.

I won't go into all the combinations of ka Ka created, but they need to hire a better plumber...

 

I am so sick of seeing unified billing problems and have nothing to offer other than, "keep bothering ATT".  

 

I dont know it you both are caught in this also, but it reads like at least one of you might be.

 

 

iphoneguy

Teacher

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16 Messages

7 years ago

Ha ha!!! That guy needs to listen to you!  

 

The he only reason I switched is because my wife had me stop because she wanted a new iPhone 6 Plus.  I was happy with Verizon but, since she wanted them, we switched.  What a mistake that was. 

iphoneguy

Teacher

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16 Messages

7 years ago

@lizdance40 @craigs22 both of you have been extremely helpful. This is my first post in this community and it has provided me good information. 

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