iphoneguy's profile
iphoneguy
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Teacher

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16 Messages

Sat, Dec 5, 2015 11:00 PM

Closed

Credits

Has anyone else been promised credits for switching to AT&T and still waiting on their empty promises?  I switched to them in April from Verizon (switched 3 lines) and here it is Dec 5 and I'm still waiting.  I keep hearing "we've escalated to Managment" and promised a resolution within 48 hours.....Anyone else in my position?

ACE - Sage

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100.2K Messages

7 y مضت

Something is very wrong.  

Did you port your numbers and buy phones with Next installments all in one transaction?

 

 

smo1898

Mentor

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81 Messages

7 y مضت

 Were all your bills paid on time?

iphoneguy

Teacher

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16 Messages

7 y مضت

Yes, I'm in good standing and have held up to my end of the bargain.  Unfortunately, others have not.

iphoneguy

Teacher

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16 Messages

7 y مضت

My bills include 3 new iPhones and the services each come with. I've spoken to so many agents and they can't seem to understand why I don't have resolution.  They want you to pay on time yet are slow to issue something they've promised.  Sounds like the government.

ACE - Sage

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100.2K Messages

7 y مضت

I will ask if you would please answer my first question, exactly....

 

IF you ported number AND bought phones in the same transaction using NEXT financing you fulfilled the letter of the credit agreement. 

 

 

craigs22

Mentor

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49 Messages

7 y مضت

Yeah I'm dealing with the same thing. I finally got fed up with the run around and filed a FCC and BBB compliant today. I had a copy of the switching offer and attached that in my compliant. The AT&T phone reps and online chat reps are useless. I can't take it anymore. Once this isse is reslove I will cancel the u verse and direct TV. Big mistake for me to move my wireless from Verizon

iphoneguy

Teacher

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16 Messages

7 y مضت

Thanks my friend. I may have to go the same route as you. They keep telling me that I definitely qualify for the credits but "the 3 stooges" can't figure it out. I was promised a resolution and phone call within 48 hours and that was Tuesday/Wednesday.  Today's Saturday and I'm still waiting for the call.  I'll get my complaint started on Monday. 

iphoneguy

Teacher

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16 Messages

7 y مضت

I did everything the rep told me to do in order to qualify. I didn't ask for it....he told me I would get them.  I was told within the next few billing cycles I would get them. That was in the second quarter of this year. 

craigs22

Mentor

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49 Messages

7 y مضت

Yeah, my offer indicated the credit will be applied within 90 days. Needless to say its been well over 90 days and I still don't have my credit. 

iphoneguy

Teacher

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16 Messages

7 y مضت

It's just like the government....if you owe them money they're right on top of making sure you pay them. If they owe you money they drag their feet until it's convenient for them to pay up. No difference here. Crooked politicians, crooked company. 

ACE - Sage

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100.2K Messages

7 y مضت

I had to ask....

Some of the disappointed customers didn't buy phones with Next, or ported first, then bought a phone, used a 2 year contract to get a phone, yada, yada,.....

All it takes is one thing off and the credits fall through.

 

BTW, FCC isn't going to do squat, at least not fast enough to benefit you.

The BBB on the other hand can get instant results.

 

 

iphoneguy

Teacher

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16 Messages

7 y مضت

Thank you. If I don't here back from them on Monday I'm going into the local store and raise 'you know what'. Christmas is weeks away so I know they'll have many people in there wanting to switch. They'll hate me when they hear me talk bad about the company. I've patiently waited for months but now I've had it.

ACE - Sage

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100.2K Messages

7 y مضت

Every time I suggest the BBB, the resolution seems to come within a week.

Its like the Magic un fu wand.

 

 

iphoneguy

Teacher

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16 Messages

7 y مضت

Consider it done. Thank you so much! 

craigs22

Mentor

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49 Messages

7 y مضت

It shouldn't take having to file a compliant for AT&T to honor the credit if you trully qualify for it. The reps confirm you do qualify for it and keep saying it will be apllied month after month yet noting is applied. They have not said you don't qualify for it but keep saying you do qualify for it but nothing is applied.  

 

BBB, FCC or even the formal AT&T dispute seems to be the only way for AT&T to take action. 

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