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cronmoore's profile

2 Messages

Thursday, September 21st, 2023 5:02 PM

credit due of $121.19

I was given Reference # CM20230830-157024544. My recent auto draft by ATT was for an amount less $121.19. I assumed this is because the credit was being provided - but the $121.19 is now showing as a past due balance. 

The charges stemmed from trying to connect an apple watch to my account. It wouldn't connect properly so activation and usage fees were charged each time. Thank you for any assistance you can provide.

Community Support


224.9K Messages

2 months ago

Hi, thank you for contacting AT&T Community Forums

We're here for you, we hear you. Please reach us on a DM for better assistance. We have already initiated a DM for you.

Donald, AT&T Community Specialist

2 Messages

2 months ago

Sorry Donald, I'm not clear on where I am DM'ing you? Thanks in advance for more direction. 

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