Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Help for account, billing & more
M

New Member

 • 

2 Messages

Wed, May 6, 2020 10:30 PM

covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from March 13, 2020 to June 30, 2020"

But when you click on the link to submit a waiver request, it said only from March 13th, 2020 to May 13th, 2020.

I'm just wondering which is the correct one, because if it get extended to June it would help me and a lot of other people as well, but if that is wrong information it could cause a lot of confusing and lead to further problem with billing issues. Thanks for reading.

Accepted Solution

Official Solution

Constructive

Employee

 • 

28.6K Messages

2年前

it’s been extended to June

New Member

 • 

2 Messages

Thank you for the clarification, extending this to june will help a lot of people. Good from ATT to do that.

New Member

 • 

1 Message

2年前

Hi 

 

I wanted to know since students are going back to school virtually for the fall are there any deals or support for low income families. 

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.