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ella74ny's profile

New Member

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3 Messages

Monday, January 23rd, 2023 10:28 PM

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there was never a mention of the contract cancellation fee and now I am getting a bill for almost $300. Any thoughts on how to dispute this charge? Thanks! 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

The phone was originally purchased by my previous company in February 2022 - I paid for the balance of the enterprise price they paid to ATT.

Oh yeah, there is another exception, business accounts. Business accounts continued selling phones at a discount with a 2 year contract after the consumer side quit doing that. I bet that enterprise price was heavily discounted. So if your line had a 2 year commitment, it transferred with your number when you switched to a personal account.

ACE - Expert

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64.7K Messages

1 year ago

There is no early termination fee, ATT has been no contract for years. The only exceptions have been if the loyalty group sold you a phone at a discount that you paid for in full minus the discount when you bought it. Did you get a discounted phone? Otherwise, the only obligation for cancelling is paying off any phones. 

New Member

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3 Messages

1 year ago

Thank you for this information! The phone was originally purchased by my previous company in February 2022 - I paid for the balance of the enterprise price they paid to ATT. In April 2022 I switched to a personal ATT account with that same device. in Dec. 2022 I ported the number to another carrier and switched to a new device. Do you think they are still looking at my closed account as somehow connected to the old company plan? Thanks again for your help! Also, is there a way to enter into a dispute over this charge? The customer service was not very helpful but I understand their limitations. Many thanks! 

Community Support

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229.5K Messages

1 year ago

Hello ella74ny, we're here to help look into your bill.

 

Let's meet in a Direct Message, so we can further review this. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you.

 

Kristin, AT&T Community Specialist

New Member

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3 Messages

1 year ago

Thank you - this probably is the crux of the matter here. I appreciate your help and for taking the time to answer my questions. Many thanks! 

5 Messages

2 days ago

I am having similar issue. How to resolve it?

5 Messages

2 days ago

There was no mention about the contract and termination fee when I took back my number. All of sudden, I am asked to pay termination fee for the corporate contract when I transferred my personal line to another carrier 

ACE - Sage

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115.9K Messages

2 days ago

@muthukk76 

Have you read and understood the previous posts including the solution post?

If you assumed responsibility for your phone number that had previously belonged to a business account, it is very possible it was under contract.   That contract may have been unrelated to the phone that you were using because it's not unusual for upgrades to be made and contracts to be assigned to available phone numbers.

If that's the case you need to work it out with your previous employer. They are the one who was responsible for any contract and or early termination fee related to a phone that they purchased and possibly still own.  Or it may indeed be tied to the phone that you have. Which was not paid at full price, but was purchased at a discount under a two-year contract

5 Messages

2 days ago

Thanks for the comment. I don’t see any solutions mentioned here in the previous post.

If AT&T is transferring the contract or any termination agreement from business to consumer account when the consumer takes the phone number, it needs to be informed to consumer and get the alignment with consumer by getting the signature..

Moreover the agreement is between business and AT&T and not with consumers to deal with it. 

ACE - Expert

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14K Messages

2 days ago

If AT&T is transferring the contract or any termination agreement from business to consumer account when the consumer takes the phone number, it needs to be informed to consumer and get the alignment with consumer by getting the signature..

The business is transferring the account to the individual and the individual is accepting the account from the business. AT&T just takes care of the required computer stuff behind the scenes. It would be up to the business to inform the consumer about any restrictions or particular terms on the line. 

Moreover the agreement is between business and AT&T and not with consumers to deal with it. 

The consumer is accepting responsibility for the agreement when accepting responsibility for the line.

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