Contract Cancellation Fee - since when?

The phone was originally purchased by my previous company in February 2022 - I paid for the balance of the enterprise price they paid to ATT.

Oh yeah, there is another exception, business accounts. Business accounts continued selling phones at a discount with a 2 year contract after the consumer side quit doing that. I bet that enterprise price was heavily discounted. So if your line had a 2 year commitment, it transferred with your number when you switched to a personal account.

There is no early termination fee, ATT has been no contract for years. The only exceptions have been if the loyalty group sold you a phone at a discount that you paid for in full minus the discount when you bought it. Did you get a discounted phone? Otherwise, the only obligation for cancelling is paying off any phones. 

Thank you for this information! The phone was originally purchased by my previous company in February 2022 - I paid for the balance of the enterprise price they paid to ATT. In April 2022 I switched to a personal ATT account with that same device. in Dec. 2022 I ported the number to another carrier and switched to a new device. Do you think they are still looking at my closed account as somehow connected to the old company plan? Thanks again for your help! Also, is there a way to enter into a dispute over this charge? The customer service was not very helpful but I understand their limitations. Many thanks! 

Hello ella74ny, we're here to help look into your bill.

Let's meet in a Direct Message, so we can further review this. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you.

Kristin, AT&T Community Specialist

Thank you - this probably is the crux of the matter here. I appreciate your help and for taking the time to answer my questions. Many thanks!