Charged for international calls I did not make!
I have been charged $150 plus $46 in fees for a 50 min call to Sweden that I did not make!! This is the only International call on my phone bill in all of the history of having AT&T. I logged in to pay my bill and discovered this charge. I first used the chat feature on the website and was offered a credit of $30 towards the charge, this credit is an insult considering that I did not make the call in the first place. I was told that if I would like for it to be further investigated that I would have to WRITE A LETTER and send to an address that handles 'these types of issues'. As we are in 2018, being told to write a letter is basically a way to tell someone that they are not planning on helping you further.
Next, I call the 800 number and asked for help. I spoke to a nice gentleman who had me then speak with his manager. After waiting 15-20 mins the manager came on the line. A back and forth conversation of minimal words explaining that I simply did NOT MAKE THE CALL and long pauses of time in between she said that she would attempt to file a reverse charge but that 'high limit' department would likely kick back the refund and I would receive a text saying that it was refused and would basically be in the same place where I started. I asked her what I could do to resolve this once and for all so that I did not have to call back and deal with this again. The manager said that she would contact the international department and placed me on hold, again. I am NOT EXAGERATING, I was put on hold for 35 mins without one time checking in to let me know what the wait was for then I was just disconnected completely. Now I am writing this blog post and asking for help! This is absolutely ridiculous!! I just tried to call back again and was placed on hold for another 10 mins. I am so disappointed and frustrated to be asked to pay a $311 bill because I am being wrongfully charged $150 plus $46 in fees from a call that I did not make. I'm going to spread the word and I hope to let people know that AT&T resolved this issue instead of that I had to cancel my service because they are taking advantage of people's time and money!