Charged for a Line/Phone we don't have. Tripled charged for insurance. For 27 months
I have an ATT account for my phone and my two kids. So, 3 phones, 3 lines.
In June 2020, we bought our son a new iPhone SE. He kept the phone number from his old iPhone 7.
Still, 3 phones. 3 lines.
What I didn't realize until a few days ago:
1. ATT has been charging me for 4 phones and 4 lines since June of 2020 - so 27 months. At about $40.65/month that's more than $1,097.
2. ATT has been charging my line $40/month for Protect Insurance and Protect Advantage Support for 4 phones
ATT has ALSO been charging my daughter $15/ month for the same services for 1 phone, and my son $15/ month for the same services for 1 phone
$30 more than we needed to be paying - that's $810 for 27 months
I was on hold for hours and hours and hours the other day, before ATT disconnected. I simply didn't have the time to wait further to get this straightened out.
I need the bill updated and corrected and I need my money refunded. This is outrageous.