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schultebfs's profile

New Member

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4 Messages

Tue, Sep 27, 2022 1:58 AM

Charged for a Line/Phone we don't have. Tripled charged for insurance. For 27 months

I have an ATT account for my phone and my two kids. So, 3 phones, 3 lines.

In June 2020, we bought our son a new iPhone SE. He kept the phone number from his old iPhone 7.

Still, 3 phones. 3 lines.

What I didn't realize until a few days ago:

1. ATT has been charging me for 4 phones and 4 lines since June of 2020 - so 27 months. At about $40.65/month that's more than $1,097.

2. ATT has been charging my line $40/month for Protect Insurance and Protect Advantage Support for 4 phones

ATT has ALSO been charging my daughter $15/ month for the same services for 1 phone, and my son $15/ month for the same services for 1 phone

$30 more than we needed to be paying - that's $810 for 27 months

I was on hold for hours and hours and hours the other day, before ATT disconnected. I simply didn't have the time to wait further to get this straightened out.

I need the bill updated and corrected and I need my money refunded. This is outrageous.

ACE - Sage

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102.2K Messages

2 months ago

This is why you're supposed to read your bill. Having autopay and paperless billing is not an excuse not to read your bill on a regular basis. Especially after you have made purchases or changes.

You will have to call AT&T and cancel The Unwanted line. If there are installments attached to that line you may be billed for the remainder of those installments in a lump sum on your next bill.

A complaint to AT&T will get you 3 months of charges in arrears credited back.

sandblaster

ACE - Expert

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61K Messages

2 months ago

You aren’t going to like this answer but per the terms of service ATT is only liable for billing errors for 3 months. This is something you should have caught and addressed 27 months ago. This is why it is important to look at your bill, especially after making changes. They give you 3 months to catch things like that. It may not do any good but your best bet for any relief beyond the 3 months is to escalate to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you. Maybe they’ll take pity on you but don’t get your hopes up too high. 

MicCheck

ACE - Expert

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12.4K Messages

2 months ago

Back of the napkin math, you monthly bill was $100 more expensive than you expected. Assuming installment payments on all 3 lines, your bill should have been ~$250 - $300. That means your bill was 30%+ above what you should have expected. You'll have a hard time convincing many people that you didn't notice the difference in payment that large for over 2 years, even if you chose not to read your bill. 

New Member

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4 Messages

2 months ago

You have no idea - my bill has always been outrageously high, and over the years, I've called ATT at various times to try to understand and get the bill reduced - so, no - I wasn't surprised that the charges were so high. They've always been mystifyingly high

New Member

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4 Messages

2 months ago

And to those who say I should've checked my bill. You're absolutely right. This is the danger of autopay, paperless bills and trusting a corporation to deal with customers fairly.

New Member

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4 Messages

2 months ago

Plus - I posted on Twitter and have searched other forums. I'm hardly an outlier. Wonder if this is part of the business model - taking advantage of busy people who aren't in the habit of checking their bills religiously

sandblaster

ACE - Expert

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61K Messages

2 months ago

Wonder if this is part of the business model - taking advantage of busy people who aren't in the habit of checking their bills religiously

Yeah, sure. Somehow ATT knows who doesn’t read their bill and targets them. Sounds like a conspiracy theory. You never identified how or where you bought that phone but I’m guessing some authorized retailer. If so, they were almost certainly the ones who added the line and insurance.

ACE - Expert

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23.6K Messages

2 months ago

I dream of the day that I have so much money that an increase in any bill gets by without my pocketbook noticing.

New Member

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7 Messages

2 months ago

Similar. Fraudulently charged for a phone line-$975 before I discovered. Trying to resolve is on-going nightmare. Still waiting almost 3 months for MY money. ATT also promised a $300 for “signing up” for internet, but have yet to receive my card. I was placed on-hold for over TWO AND A HALF HOURS before I hung-up. I have wasted so much time by making dozens of calls that are useless. It’s a hopeless situation, because CEO, John Stankey doesn’t give a hoot. He made Twenty Five Million last year and he just can’t relate to customers who get upset about a measly couple thousand. Stankey STINKS

ACE - Sage

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102.2K Messages

2 months ago

@lindalo805  while your intention to commiserate Maybe well meant, hijacking someone else's thread that they posted yesterday is poor etiquette. It is also against the Forum rules to bomb The Forum by repeatedly posting your issue in multiple places. 

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