New Member
•
2 Messages
Charge date for my autopay bill has been changed - what can I do to get back on the old schedule?
My payment charge date has been the 2nd of the month for as long as I have had autopay enabled. Suddenly, my charge date has changed to the 20th, so a payment was taken out May 2, and the following month (which normally would have been June 2) was taken out on May 20, a mere 18 days later (and not the right pay period that I budget for.) My billing data range has NOT changed.
What do I do to get back on the old payment schedule? And why was it changed without any advance notice except for one line on the last bill (that I didn't notice)?
Accepted Solution
Official Solution
sandblaster
ACE - Expert
•
62.8K Messages
10 months ago
Did you per chance change your autopay source to a credit card? When using a credit card, autopay is taken 6 days after the start of your bill cycle but a bank account or debit card is taken 2 days before your bill due date.
0
0
ladydi1330
New Member
•
2 Messages
10 months ago
I did - thank you for the information! I will switch it back - it was temporary anyway.
0
0