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New Member

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5 Messages

Fri, Sep 16, 2022 1:31 AM

Change wireless phone service

I want to change my wireless phone service to just the iPhone and the $8 monthly payments on phone #2…I do not want any service to phone #2 or the watches….ok she said I would have to pay the entire second phone balance..not continue with $8 a month…I nolonger work..retired recently..I don’t need phone #2…I also don’t have money for terminating early..plus I was told the second phone was going to be free..but it isn’t..for getting the elite plan I would get the phone free..that never happened..I just sat here unhappy becuz I made a mistake calling asking for help that day..my bill went from $169 to $300+..I hate to even say anything..things just get worse

sandblaster

ACE - Expert

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60.8K Messages

2 months ago

Is there a question? This forum is not customer support and not a way to make any changes to your service. The only way to cancel service on phone #2 or any watches is to call.

New Member

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5 Messages

2 months ago

You can talk to me with constructive suggestions in how I can resolve my problem.. I WILL BE POLITE AND OFFER MY SINCEREST THANK YOU FOR YOUR HELP

ATTHelp

Community Support

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203.5K Messages

2 months ago

Hello, @Hotgirl12. Thanks for reaching out to us about your concerns with canceling your 2nd line. We know that sometimes things change, and you will need to make changes to your account. We want to help. 

 

You can cancel your 2nd line. Please be advised that:

If you have an installment plan

The remaining unpaid installment balance is due immediately when you cancel the line linked to the plan. The balance will appear on your next bill. This includes accessory installment agreements. Learn how to pay off an installment plan

If you don't have an installment plan

You'll have to pay an Early Termination Fee (ETF) if you cancel before the end of your service commitment. We prorate your ETF for each full month you complete. Find out how to estimate your ETF if it applies.

 

Unfortunately, these fees can not be waived. If you have any other questions or concerns, please reach back out to us. If you still need assistance with canceling that 2nd line, let us know. 

 

TT, AT&T Community Specialist

Constructive

Employee

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29.9K Messages

2 months ago

ETF fee really?

New Member

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5 Messages

2 months ago

I will do the best I can..go sell flowers on the corner or something..it will be ok..ATT and SWBell has been in this house since the late ‘50’s or very early ‘60’s..something watches over y’all and this house

Thank you to everybody who took the time to respond.. I am truly grateful

Have a nice day

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