Cellular data and roaming was off but still got charged international day pass
Travelled outside the country and I made sure I turned off my cellular data and all apps on cellular data was turned off as well. Roaming was turned off before I left in US. I got to the foreign airport and of course turned my phone on to connect to wifi at the airport. When i came back in the US I had a lot of international day pass charges on my bill even if my cellular data and roaming was off. And I was even carrying a pocket wifi connected on my phones. ATT agent and manager insisted I had my data on to be charged the international day pass. They even advised me to call ATT international customer service while at the foreign country to put an international block pass on my phone (weird). In the end nothing was resolved and still did not answer WHY people would automaticaly be charged international day pass even if the CELLULAR DATA feature on the phone was off. I feel bad for the people getting charged and not checking the breakdown of their bill. Imagine getting charged $60 for 17 text messages that went through my phone in 6days. No one will be able to try to help you or even give you an accurate answer. They will just insist you have your cellular data on. Even if I have explained I travel a lot and this happens every single time. I have to keep asking them the same question. I get the same answer. They think people are stupid not to turn their cellular data off. ATT charges automatic international day pass even if you have cellular data off. Guys beware and pay attention to your bill when you travel outside the country. I speak in behalf of travellers who experienced the same problem and did not get any issues resolved. It would not matter how long you have been customer at ATT. I have been with them 20years and have 2 sets of family plan with 9 phones in total. $60 charge is nothing compared to my monthly bill for how many years. Fix your service! Stop overcharging people. When I received notification on my phone of the international day pass I knew this would cause another issue with the bill (IT HAPPENED LAST YEAR!). I responded NO to the text notification and my response came back as error. There is no way to turn the international day pass off unless you call ATT international while you are out travelling. What a hassle! Do your due diligence and check other provider if people encountered this problem while travelling. Otherwise, it’s time to give your business somewhere else.