Need help understanding your bill?
kritter1972's profile

New Member

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33 Messages

Sunday, June 4th, 2023 6:54 PM

Can’t see my online billing

Ever since I had a number transfer added to my lines I haven’t been able to see my bill online and I don’t receive a paper bill. I contacted AT&T over a month ago about this problem and they said that they would put a ticket in and then a week later they said they were still working on it. Who do I need to talk to to get my online billing working again? Why can’t anyone fix anything anymore, they all have to put a ticket in. 

New Member

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33 Messages

11 months ago

Here’s what I see 

Community Support

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231.2K Messages

11 months ago

Good afternoon @kritter1972, we know how vital it is to be able to view your bill, and we are here to help!

Could you tell us how you are trying to view your bill? Are you accessing it through the website, or the myATT app on your phone? What is the model of your device? This will help point us in the right direction toward a resolution.

You can alternately view your bill by dialing *225# from your wireless device to get a text with your current balance, next bill due date, and last payment received.

We look forward to hearing from you!

Joseph, AT&T Community Specialist

New Member

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33 Messages

10 months ago

I’ve tried on the App on my phone, iPad and computer and also just though the web site on all three too and I get the same result every time. I can see the monthly charge but not the detailed bill. The *225# just showed me the charge again. 

Community Support

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231.2K Messages

10 months ago

Thank you for providing that information @kritter1972.

 

We want to get you into a DM, so we can review your account to see why you are getting an error message when trying to view your bill.

 

Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look for forward to chatting with you.

 

Diajhanae, AT&T Community Specialist 

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